I cannot get to https://bugzilla.mozilla.org/show_bug.cgi?id=1337246 as long as I have Avast up and running (Chrome just shows “loading” icon; Firefox eventually says “The connection to the server was reset while the page was loading.”), but I can get to that page instantly when I disable all shields.
I do not see any messages or pop-ups from Avast.
Avast Internet Security
Program version 17.3.2291 (BUILD 17.3.3443.0)
Virus definition version: 170401-0
File Shield: On
Behavior shield: On
Mail Shield: On
Web Shield: On
Real Site: On
Anti-spam: not installed
Firewall: On
Security Browser Extension: not installed
SafePrice Browser Extension: not installed
Windows 7 Home Premium SP1 (64-bit) (all maintenance current as of midnight, April 1-2, 2017)
Google Chrome Version 57.0.2987.133 (64-bit)
Mozilla Firefox 52.0.2 (64-bit)
I can get to other websites without issue.
It’s only when I try to get to https://bugzilla.mozilla.org or to the specific bug at https://bugzilla.mozilla.org/show_bug.cgi?id=1337246 that it seems the site is blocked.
Surprisingly, https://www.mozilla.org works and immediately redirects to https://www.mozilla.org/en-US/
Other than Firefox displaying its generic “The connection to the server was reset while the page was loading” message (and Chrome displaying nothing but the twirling icon shows it is still trying to load the page), there is no error message.
I repeat: I am not seeing any message from Avast.
The problem seems to have appeared when Avast upgraded to 17.3.2290 and is still here for 17.3.2291.
I have uninstalled Avast, ran the CleanUninstall utility with Windows in Safe mode, and rebooted to normal mode and ran the stand-alone installer.
I have gone into Settings → Troubleshooting → Restore Factory Defaults.
I have gone into Settings → General → Exclusions and added:
https://bugzilla.mozilla.org/*
I have gone into Settings → General → Exclusions and added:
https://.mozilla.org/
The problem persists.
So far the only way I have managed to get the page to load is to go into shield controls, shut down shields, then attempt to load the page. (Then I immediately turn the shields back on.)
Right now I don’t know how to tell what is blocking the page from loading because I am not seeing any messages from Avast Internet Security when I attempt to access the page.
I’m open to reasonable suggestions on what to do next. (I really don’t want to “drop shields” just to view the latest status of a Firefox bug report.)