Frequent Random BSoDs since upgrade from 5 to 6.0.1091

Avast Free Antivirus / Premium Security
1

Sometimes it is with irql_not_less_or_equal; last time it didn’t have anything. I’m using Vista. Is there any personal info in the files in the Windows\Minidump folder? If not I will upload one the next time happens.

2

Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis.
There is also C:\Windows\Memory.dmp file.
Better if you can compress (zip), rename it with an unique name, them and add some information about the BSOD and the link for this thread. :wink:
Upload it to this anonymous ftp server: ftp://ftp.avast.com/incoming/

Disable Automatic Restart:
System Properties > Advanced > [Startup and Recovery]Settings
Remove the checkmark from “Automatically Restart” in the System Failure section.

3

Is there any personal info in these files?

4

Well… I never really worried about that because I trust on avast team and in their privacy policy.
Anyway, you can close any application that uses personal information (documents, logins, password manager, etc.) and invoke the BSOD.
I think the computer name, your login name and some other info are reveled.
I never had any problem on that. The files are safe to be send to them.

5

don’t worry, just upload the minidump… it contains only enough information to perform basic debugging operations, i.e. actual process info + name, actual thread, crash place + registers, loaded drivers, OS information + system uptime; it doesn’t contain paths, list of processes, username, etc

6

Ok. I will send it up at the next BSoD. Thank you.

7

Do you use FREE version or paid versions (PRO/IS)?

Cheers…

8

@ Mayura4Ever,

All the information Avast needs will be in the mini-dump file. Thank you. :slight_smile:

9

I’m using the free version.

10

When you got the BSOD you can upload… They would be “happy” when you had it :slight_smile:

11

Thank all of you for your help. I will upload the minidump the next time this occurs. It hasn’t occured since my OP so I don’t have one now. Prior to my OP, I used Disk Cleanup to clean up these files.

12

You can upload the Minidump(s), but you can also do it the unofficial way and email them direct to pk from reply #4 as he is responsible for the drivers. His email address is in his profile :slight_smile:

Greetz, Red.

13

It happened again. I emailed the minidump as rednose suggested.

14

Did you upgrade to 6.0.1125 version? Tried installing it from scratch?

15

I did upgrade to .1125 but it was an upgrade from .1091.

16

I suggest an installation from scratch:

  1. Download the latest version of avast! Uninstall Utility and save it.
  2. Download the latest avast! version and save it.
  3. Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
  4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
  5. Install avast! using the setup saved on 2. Boot.
  6. Register your free copy or add the license key for Pro. Or even upgrade your key from old versions.
  7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
17

I am going to wait till I here from pk after he reviews the minidump. Others are having this BSoDs with this version so I bet a new version will be coming out.

18

Hope pk can solve this :slight_smile:

19

I’m still having random BSOD on only one XP SP3 machine with 6.0.1125. All others are working great.

I have mostly AIS licenses and followed avast! support’s additional (to Tech’s advice) suggestion of deleting browser offline content and cookies before reinstalling avast! Free only this time.
It was then stable for as long as I didn’t restart the PC - about a week during which I hibernated rather than restarted the machine - which meant the Autosandbox remained inactive. However about 40 minutes after the first restart, another BSOD.
I disabled the Autosandbox 2 days ago and have had no further problems so far. (Could just be a coincidence of course.)
I’ve also uploaded the corresponding memory.dmp and am awaiting further help from avast! support.

20

Are you still having the problem? If you are, you might want to first try an Avast Repair:
XP Users:

  • Go to Control Panel > Add/Remove programs > Avast Antivirus.
  • Scroll down and choose Repair function in the pop-up window.
  • Reboot.

Vista & Win7 Users:

  • Control Panel
  • Programs & Features
  • Uninstall a Program > Select Avast Antivirus
  • Click the Change/Remove button and scroll down to Repair
  • Click Next and follow.
  • Reboot.

If the Repair does not fix your problem, follow the suggestion given to you by Tech already to uninstall and do a clean install of 6.0.1125.