I lost my Galaxy S2 and tried to use the app. But when I go to my in my account (myavast.com) it shows that: “Security Status: ATTENTION Solve problem”. I click on it and the information is that: “The avast! Anti-Theft component on your device is disabled.” Although I fill required fields and click on the “Enable” button to enable it remotely, nothing change!! What´s the problem??
Hi,
Did you install AntiTheft on your lost device?
By the way, you can try using SMS Command to remote control your lost phone. Now, send a message 2222 LOST (2222 here is replaced with your PIN) to your lost phone number.
Good luck,
Binh
Hi binhvirile,
I think so, I installed the anti-theft. When I enter in my account (myavast.com) it shows:
Anti-Theft
Version: 2.0 Build 2589
Installed as System App: No
Application Name: Arcade
I choose the name Arcade…
Am I correct?
Anyway, I´ll try the command 2222LOST. I have to send this SMS to the new number? (I know the new number because I`d configurated the device to send this, not the anti-theft)
Tks
Hi,
As a reminder, the correct URL is my.avast.com. Beside, according to the information you’ve provided, your version of Anti-Theft is not the latest version so it may not working fine by using web portal.
In case of the theft changed your SIM Card into a new one, send SMS command to this new phone number.
If you need more help, feel free to ask this.
Good luck,
Binh