@Eddy,
I am not running in circles thanks.
I came here to inform Avast and others.
I am not bothered as I will get my transaction reversed as I never authorised or gave my card details to Avast or Digital River.
I suspect it is not the real Digital River who took my money.
I have shown Avast in this thread that there is a problem.
The problem is Avast’s and the reputable DRIAvast’s.
Avast’s because their software protection has failed me.
Someone got into my pc, past their protection.
Not just mine but many others judging by posts on the net.
DRIAvast need to be aware that it appears someone is using their name.
Some how likely compromised their programme as jumping in on it.
I am not contacting Digital River as I do not trust them due to this.
Understandable??
How do I prove I never gave my details to them?
@Rednose, thanks.
I have never authorised a payment to Avast.
I never gave my card details.
I dont believe I have an issue with Avast but do hope Avast realise they seem to have an issue.
Someone got past their protection to my computer.
Someone was able to access my card details, past their protection.
Someone is using the name DRI*Avast to charge peoples bank accounts and cards.
@Eddy,
The only circles I am running around are those caused by yourself.
How do I prove I never gave DRI my card details?
Am still waiting for your answer to this.
My bank account was charged $39.99 and showed by DRI*Avast.
Where did they get my card details from?
The only answer can be my pc.
That being so and the fact that I didnt voluntarily give them, it has to be someone got into my pc system. = logic.
If they did that and it was Avast then they did so by somehow going past the Avast security.
Therefore the Avast security failed to protect my pc, my information and me. = logic.
You say Digital River are a trusted company and yet in my experience they have accessed my pc, taken my card details, used them to remove money from my account which I did not authorise.
Sorry but I dont share your trust and am sure many others no longer do, judging by the others on the net who have had a similar experience to my own.
I do not know how to prove I didnt authorise a payment. You keep asking me/us to prove it but offer no advice as to how we do so.
I am not going in circles.
I am happy.
The transaction will be reversed. I will get my money back.
I came here to let Avast know they have an issue.
Someone, somehow got past Avast protection.
Someone/somehow accessed my card details and removed them past Avast security.
Someone/somehow used DRIAvast’s name to remove money from my account. Unauthorised.
Someone appears to me have used DRIAvast to do this.
It seems to me and to many on the net that Avast and Digital River have an issue that is affecting their names.
I have informed them here and so it is up to them if they wish to investigate or do anything about this.
They are welcome to contact me and know how.
How do I prove I never gave DRI my card details? Am still waiting for your answer to this.
[b]Go ask them ![/b]
Where did they get my card details from? The only answer can be my pc. That being so and the fact that I didnt voluntarily give them, it has to be someone got into my pc system. = logic.
No, it is not the only possible answer.
No that is not logic.
Logic is to go ask them and find out things.
You say Digital River are a trusted company and yet in my experience they have accessed my pc, taken my card details, used them to remove money from my account which I did not authorise.
No they did not and never will do so.
All you have done so far is giving information that very strongly suggests it was a fully legitimate transaction.
It is time for you to find out if it was or not.
Well sorry to say I am pleased you are done with me as your continual defense of Digital River and putting the onus of proof on myself and others, trying to put the blame on us was monotinous. You refuse to offer any suggestions as how we prove we didnt give the information but keep telling us we need to. There is no form we can pull up to show we didnt.
I am sure you are aware there is no evidence we can show to prove we didnt.
There is no transaction for this.
We can only claim we didnt.
If I paid for something, where is it? I never got anything from them.
I have explained why I will not contact Digital River - I dont trust them.
I will not give them my email or 5 numbers of my credit card.
What you refuse to accept is I think your beloved Digital River is quiet possibly not at fault.
There is some other organisation/body who have used that name, is what I feel most likely.
The onus is not on me.
I have raised an issue here, that I would expect Avast and Digital River to investigate.
@Bob3160, thanks for your help.
I came looking at how to contact and could only find direction to the forum.
Have now filed a complaint with your help.
Appreciated.
Racheal
@Eddy, Thought you’d done with me.
Your first post…
Most likely you have the auto-renewal enabled.
You should have gotten 3 mails before the auto-renewal took place.
As has been explained many time, avast is trying to handle tickets within 10 business days.
You just have to be patience after submitting a ticket."
1/ I don’t want a ‘ticket’ whatever that is. I don’t know. I wanted to look for a complaint process and couldn’t find one.
2/ Your post had no link as Bob’s did.
3/ The link you posted in the last post takes me to a funny google page and then to something from Avast. No indication of a complaint process.
Bob was a great help thanks and I have now initiated a complaint process.
Thanks.
At this point, I’m glad to hear that the misunderstanding has been resolved and your system is back to being
protected by the free version of Avast.
It would be nice if that renewed automatically next year.
This topic is old, but I found it when I was searching for other people who have had the same thing happen to them. I downloaded the Avast Free Antivirus one year ago, and just received an email receipt from Avast letting me know that my subscription has been renewed and they are charging me $43.19. I checked the invoice and it says I have Internet Security. I did not download the internet security option, only the free antivirus. I never gave Avast my bank account information, so I don’t know how they could have gotten it to charge me for this. I submitted a ticket and will get a refund, but I just wanted people to know this also happened to me.
after reading the information here and taking action, I received a message of halting the auto renewal of avast security. I am still confused of how we went from free to otherwise but have to admit to not remembering the full policy of software usage. Either way, avast responded quickly and I am left to decide what internet security software to buy. LOL Truly, in the end I will buy software. I’m still amazed, however, at my bank account being charged. With that in mind, I think I may return to purchasing said software on CD and preventing exchange of sensitive information.
Altogether, I only wanted to note avast’s willingness to respond and clear up the described issue.
The only way I can think of how avast got the bank account/credit card number is that if a person had bought a paid product in the past or has used a trial of a paid product.
It can be someone in the same household that did so.
Well I just received my Mastercard statement with one of these charges, in this case GBP14.99, for which I have no recollection of ordering. I have been using Avast free on my pc for years without such a problem, and on my mobiles for two or three years.
If you have a charge on your recent billing statement with a description such as, “DRI*” “DRI” or “Digital River” and do not recognize this charge, please look up your order using your email address and last 5 digits of your credit card.
If you are unable to find your order using your email address and last 5 digits of your credit card, please look up your order using your order number and password. Forgot your password? Click here.
…
Unfortunately the first option did not come up with a response and the second was not applicable since I did not have an order number or password. But this is obviously a problem affecting many people recognised by DR sufficiently for them to have this special page on their site.
I passed the message to their CS department through their Contact system and am awaiting their response.
