I have Win XP-SP2 and Outlook Express. I can receive messages including jpg or other graphics attachments successfully but when I try to forward or send them they send multiple times and then I get a message from avast! that the mail has a virus. The avast! message also gives me the option of not sending the attachments. I always choose not to send but recipients tell me it was sent anyway (multiple times). If these attachments have viruses, why did avast! allow them into my computer? After this happens I always run an avast! thorough scan and it tells me no viruses were found. This never occurs with all-text messages. Any idea what’s going on?
What exactly does avast! say? Virus found (what’s the name then?) or “suspicious message”?
What’s the name of the attachment?
This is the message I get when I try to forward a jpg attachment that I successfully recieved. This message consists of a jpg attachment only (no text).
avast! Virus Warning
Suspicious Message!
Partial Message Danger!
Sender: “Stewart Arensberg” slloyd@chilitech.net
Recipient: “S L Arensberg” slloyd@chilitech.net
Subject: tsunami Tsunami.JPG [2/2]
I have attached one (of many) example jpg file. This one gives me the above error message but doesn’t repeat multiple times as most jpg’s do. I don’t think it has a virus because avast! allowed it onto my computer. Thanks for your help.
My last message had an attachment that I received successfully, and attached to my forum message successfully, but results in the avast! alert message mentioned previously when I’ve tried to forward it to others. Also, other graphics attachments have resulted in multiple (as many as 130) copies being sent, accompanied by an avast! alert message. Any ideas why these things happen?
It looks like avast! thinks that message is partial. Is’s true?
avast! understands partial messages as dangerous, so it warns you. You can disable this feature customizing heuristic (uncheck “Attachment check (according to name)”.
I don’t know what a partial message is. Where is “Attachment check (acording to name)”? Your Help program says press the Customize button to configure heuristic analysis but doesn’t say where the Customizw button is located.
It is in the on-access control panel.
Click on the blue avast! icon in system tray - the “On-Access Scanner” Control Panel will appear. Click on “Details… >>” if not already expanded; then, select Internet Mail provider from the list on the left and click on “Customize” button. Switch to “Heuristics” page, move the slider to “Custom” - and there you can finally click the “Customize” button.