Hello. My Grimefighter license says it is valid until August 2015 - but also says 0/1 and asks me to buy a subscription. It has actually been activated before, but ever since I updated to avast free 2015 I got this problem. I appreciate your support.
I am having the exact same issue. Except mine is valid until May 2015. Any help at all on fixing this issue would be great.
Yeah I’m having this same problem. And from what I can see this software is having major problems. Thinking about asking for a refund. >:(
I was an early adopter of Jumpshot which was then bought by Avast! and renamed GrimeFighter. As an early adopter I have a license that will expire in 2099. I am also having the problem mentioned above.
Avast GrimeFighter
Expiration Date: 2/31/2099
Subscription Status: VALID
Available usage: 0/1
Screenshot attached.
bonjour
j’ai le même problème ma licence est valide jusqu’au 05/07/15 utilisation disponible :0/1
depuis que j’ai fait la mise à jour >:(
j’ai pris contact avec le support technique d’avast qui m’a recommandé de désinstaller avast premier, puis de le réinstaller,MAIS RIEN N’A CHANGE!!!
je demande tout simplement le remboursement
Hello.
This is the English Forum, Please post in English or Post Here:https://forum.avast.com/index.php?board=21.0
My most recent email to Avast regarding Grimefighter:
[i]Dear sir or madam,
This is the 3rd request to your support forum I’ve made with regards to Avast Grimefigher.
I have a paid subscription I am unable to use. In addition your team has promised contact with myself within 2 business days by your customer care team both verbally & in writing. This has not occurred. My first contact was Sunday, November 30th & its is now Friday, December 5th.
It is bad enough to be without the use of this product, without having to also put up with false promises on numerous occasions by the Avast telephone support group & the Avast online support team.
I’ve yet to even receive a response indicating a ticket has EVEN been opened with regards to this! I continue to receive promises that your team will contact me, without it happening in the time frame specified.
Please find below both the confirmation date that I last contacted Avast & the email / automated response I received in return.
In addition immediately below is my original invoice from Avast. I call your attention to the late paragraph where it reads: “Visit our Support Center to get instant help”
I look forward to an immediate resolution of this matter.[/i]
I noticed when I first purchased GrimeFighter that the date of expiration was wrong. I called in and had in corrected. I curious if the date I was originally provided was also te date that this problem occurred. I purchased mine on August 7th, 2014.
I am ALSO having the same exact problem as stated above…
I am ALSO having the same exact problem as stated above… >:( >:( >:(
Submit a ticket: https://support.avast.com/Tickets/Submit
When I click use license from the “Do you already have a license” screen nothing happens except the cursor changes to a red cirle with a diagonal line through it - yet my license is new and in date and is shown.
Basically it’s not working.
Can someone please advise?
Oh and I did go through the submit ticket process only for it to disapper when I pressed “submit ticket” and there is no ticket listed in my tickets list… which was really annoying!
Same thing here. I submitted my ticket and my ticket does not show up as existing. In addition every time I click “Confirm” the website asks me to validate the language that I prefer.
The problem that I had submitting my ticket appears to be Firefox. Using IE to submit my ticket worked. I have just submitted my ticket using IE and I can now see that I have a ticket open.
Hi navilor
Post your ticket # here and report how the process is working for you.
And if resolved for you. 
Ticket number GSX-759-96266 is currently active.
I do not expect any movement on any ticket that is submitted to any company anywhere to take less than two business days to be initially addressed. I am in no hurry, this is merely a mild inconvenience for me.
I have the same problem. Worse- I contacted Avast and was talked into a ‘one off’ solution payment, which cost me £79.99! I spent 4 HOURS in front of my computer watching an ‘engineer’ ‘Jeffrey’ investigating my computer. He could find nothing wrong my end, & eventually dropped my case. I STILL cannot access Grimefighter and I am much poorer financially… WHAT A RIP-OFF!! I will never, ever, buy anything from Avast again, and there is no, obvious way I can find to complain to Avast about my problem.
What an awful company and what an awful product!
Richard,
I have worked in customer service in a highly technical capacity diagnosing network issues, server hardware and OS issues, as well as streaming media issues for large governmental organizations, huge corporate entities, colleges, universities, small businesses, non-profits, and people who just wanted to use our product. I supported all current versions of Windows, both server and Desktop, Linux, and Solaris. Sometimes it is not possible to gather enough information to resolve the problem. It is also not always possible to replicate a problem. In addition time is not free. Ever have an electrical problem with your car and the mechanic could not resolve it? They charge for their time with the hope of resolving the electrical issue.
Perhaps Avast! did not manage your expectations properly. This is rule number one for me in my role in customer service. The customer should always know what to expect ahead of time, including the fact that if the problem is not resolved the money paid for diagnosis will not be refunded because time is money.
I no longer expect anything to be resolved ever by anybody and since then my happiness has gone up. I also do not pay for one off technical support as I am fully aware that not all problems can be solved. I am sorry that you had to learn this the hard way just like I did about twenty years ago.
My guess is that in my case the issue is with the license key not transferring from my previous version of Avast to the new one during the upgrade. Sometimes, depending upon the product, a person should un-register their product on that one PC or server to reallocate the license to be transferred to a new computer. I did not notice a method to remove the licensing for GrimeFighter in the old version so I did not try.
If my hypothesis is correct then the fix is on Avast!'s side to clear out the registered PC for affected accounts so that it can be reapplied to the current PC, thus changing the available usage from 0/1 to 1/1. I am very familiar with this sort of thing as the products that I used to support were locked to the physical hardware and we had to have the customer request to have a new clean key provided to them. Once the license was cleared they could activate their product.
The good news is that once Avast! has a form of resolution in place they can add that to their QA stack so that this problem never happens again.
Report your experience to Vojta Nekvapil: nekvapil[at]avast.com (3rd Party Support Manager)
I’m really annoyed with this - I tried to submit a ticket twice about this and as far as I can see the ticket submission fails (not listed under my tickets). I can’t even submit a ticket about my problem >:( >:( >:(
Can someone from Avast contact me - you have my email address. I want my money back as the product has been unusable.
Please do so ASAP and DO NOT ask me to submit a ticket as I have tried!! (Using IE by the way)
Jon
Here is my Ticket ID: LRB-657-54858. I have heard from Avast technical support by email. Their instructions were “we have reset your GrimeFighter license, could you please reboot your computer and try to run GrimeFighter again?” which is what I did but still have exact same problem so appears to be some glitch at Avast end.
Hi All,
I am working with our Engineering team to find an answer to this issue asap. Please accept our apologies and give me a day or two to try and get this resolved.
Many thanks,
Davidek