Having issues with Ashserv on shutdown (issues inside)

Avast Free Antivirus / Premium Security
1

This is a idea of the error that I get during shutdown
OX7758DDF from 0x000000 extended memory could not be written

And the error comes from Ashserv

any idea what the problem is ?

2

Hi,

I’ve got same problem time to time. I really don’t know the cause of this message.

For me it’s not a problem - I click “ok” or I wait a while and then system shut down itself.

Greetingz

3

What version (build) of avast! do you use?
Are there any unpXXXXXX files (X = some numbers) in your \Data\Log folder?

4

newest version updated on the 23rd

And no its only 0x0000000 in the message thats it

5

Can you try the build 4.5.531?

More informations here: http://forum.avast.com/index.php?board=2;action=display;threadid=9007

6
  • Program: Updated
    (previous version: 4.5.529, updated version: 4.5.531)
  • Vps: Already up to date
    (current version 0448-0)
  • Setup: Updated
    (previous version: 4.5.529, updated version: 4.5.531)
7

Just to rule something out. Have you tested your ram?
http://www.memtest86.com/

8

I mean - if you browse to your avast! installation folder and check the Data\Log subfolder - are there any files called unpXXXXXXX there? They may contain more information about the problem.

9

I think I have the same problem during system shutdown, on XP sp2. But sometimes only. But then everything works fine…

10

Ok I checked and this is a few examples
11/23/2004 11:36:23 AM 1101216983 SYSTEM 1848 Function setifaceUpdatePackages() has failed. Return code is 0x00000002, dwRes is 00000002.
11/23/2004 11:36:24 AM 1101216984 SYSTEM 1848 An error has occured while attempting to update. Please check the logs.

11/25/04 14:31:18 00000970: Started, Log = 1(0x00000001)
11/25/04 14:31:18 00000970: Build 4.5.531
11/25/04 14:31:18 00000970: Using WinSock 2.0
11/25/04 14:31:26 00000970: AutoRedirect settings changed 1(0x00000001)
11/25/04 14:31:26 00000970: IgnoreLocalhost settings changed 1(0x00000001)
11/25/04 14:31:26 00000970: POP Start settings changed: 1(0x00000001)
11/25/04 14:31:26 00000970: POP Listen settings changed: 127.0.0.1 110
11/25/04 14:31:27 00000970: POP RedirectPort: 110
11/25/04 14:31:27 00000970: SMTP Start settings changed: 1(0x00000001)
11/25/04 14:31:27 00000970: SMTP Listen settings changed: 127.0.0.1 25
11/25/04 14:31:27 00000970: SMTP RedirectPort: 25
11/25/04 14:31:27 00000970: IMAP Start settings changed: 1(0x00000001)
11/25/04 14:31:27 00000970: IMAP Listen settings changed: 127.0.0.1 143
11/25/04 14:31:27 00000970: IMAP RedirectPort: 143

11

Setiface problems could be solved by openning the \data\avast4.ini file and in the [Common] section, changing the item
Database=ODBC
to
Database=XML

Can you try and see what you get?

Anyway, can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the popup window (Repair).

If this does not help, can you uninstall / boot / install / boot again?

12

Alrighty Tech I did what ya suggested and restarted and just to double check

  • Program: Already up to date
    (current version 4.5.536)
  • Vps: Already up to date
    (current version 0448-1)

I got yesterdays Update which downloaded flawlessly but Im still getting that AshServ prob every couple of times on shutdown and since others are having the issue could it be a problem with Avast ?

13

Sure it could…
Can you copy the error message? You will have to be fast… The error numbers are important. Maybe with them, someone from Alwil could do a test.
In fact, the avast! services are not shuting down properly… Something is wrong and probably it is an interaction between avast and your other programs… (maybe the firewall) :-\

14

I had the same problem on my laptop with the previous version of AVAST. I got a lot of suggestions here, but none would/could fix the “ashserv” error.
I gave up.
If there are any solutions for this I would like to see it myself and implement it.
Cheers :slight_smile:

15

Ok this is the error I get.

X077FSDDF from 0X00000 from referenced memory could not be written

And the error concernes Ashserv

16

Once more: if you browse to your avast! installation folder and check the Data\Log subfolder - are there any files called unpXXXXXXX there? They may contain more information about the problem.

17

No Ive checked about a dozen times…nothing I dunno if his helps but.

26.11.2004 10:02:09.000 1101470529 general Started: 26.11.2004, 10:02:09
26.11.2004 10:02:09.000 1101470529 general Running setup_av_pro-213 (531)
26.11.2004 10:02:09.000 1101470529 system Operating system: WindowsXP ver 5.1, build 2600, sp 1.0 [Service Pack 1]
26.11.2004 10:02:09.000 1101470529 system Computer WinName: USER-NON8YHBIX5
26.11.2004 10:02:09.000 1101470529 system Windows Net User: SYSTEM
26.11.2004 10:02:09.000 1101470529 general Cmdline: /refresh /noreboot /updatevps /verysilent
26.11.2004 10:02:09.000 1101470529 general Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
26.11.2004 10:02:09.000 1101470529 general Old version: 213 (531)
26.11.2004 10:02:09.000 1101470529 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
26.11.2004 10:02:09.000 1101470529 internet SYNCER: Type: 1
26.11.2004 10:02:09.000 1101470529 internet SYNCER: Auth: 2
26.11.2004 10:02:09.000 1101470529 package Part prg_av_pro-213 is installed
26.11.2004 10:02:09.000 1101470529 package Part vps-44801 is installed
26.11.2004 10:02:09.000 1101470529 package Part news-40 is installed
26.11.2004 10:02:09.000 1101470529 package Part setup_av_pro-213 is installed
26.11.2004 10:02:09.000 1101470529 general Old version: 213 (531)
26.11.2004 10:02:10.000 1101470530 file SetExistingFilesBitmap: 447->115->115
26.11.2004 10:02:10.000 1101470530 general GUID: 51e1c54a-b232-4ddd-833c-44cb0d20d6ae
26.11.2004 10:02:10.000 1101470530 general Entering:UpdateInstallPackages
26.11.2004 10:02:10.000 1101470530 package Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
26.11.2004 10:02:10.000 1101470530 package LatestPartInfo: news = news-40
26.11.2004 10:02:10.000 1101470530 package LatestPartInfo: program = prg_av_pro-218
26.11.2004 10:02:10.000 1101470530 package LatestPartInfo: setup = setup_av_pro-218
26.11.2004 10:02:10.000 1101470530 package LatestPartInfo: vps = vps-44801
26.11.2004 10:02:10.000 1101470530 package FilterOutExistingFiles: 115 & 115 = 0
26.11.2004 10:02:10.000 1101470530 package FilterOutExistingFiles: 115 & 115 = 0
26.11.2004 10:02:10.000 1101470530 package IsFullOkay: vps-44800.vpu - is okay
26.11.2004 10:02:10.000 1101470530 package IsFullOkay: vpsm-44801.vpu - is okay
26.11.2004 10:02:10.000 1101470530 package ArePartsInstallable: 1
26.11.2004 10:02:12.000 1101470532 package vps: updated [044801]
26.11.2004 10:02:12.000 1101470532 package Transferred files: 0
26.11.2004 10:02:12.000 1101470532 package Transferred bytes: 0
26.11.2004 10:02:12.000 1101470532 package Transfer time: 0 ms
26.11.2004 10:02:12.000 1101470532 file NeedReboot=false
26.11.2004 10:02:12.000 1101470532 general Return code: 0x20000000 [Something done]
26.11.2004 10:02:12.000 1101470532 general Stopped: 26.11.2004, 10:02:12