HELP>AVAST CAN'T UPDATE

HI
MY AVAST CANNOT COMPLETE UPDATE
IT SAYS THAT I HAD ERREOR WHILE UPDATE
I’M USING A HOME EDITION VERSION
WHAT CAN I DO ?
HELP ME PLZ

Try repairing avast by going Add or Remove Programs>Avast>Repair

No need to use capitals. In fact, as well as making the text a little more difficult to read,it’s the internet equivalent of shouting.
What firewall do you use? If the repair suggested above doesn’t do the trick, firewall rules are where to look next.

it doesn’t work either

And your answer to Tarq57’s question is? What firewall are you using?

What exactly is the error message saying?

the error message that appears is that one saying :
avast setup has encountered a problem
it will close now
and down in the same message
two buttons
don’t send & send error report

Hmmm… avast update is crashing ???
Check the folder \data\log
Are there any files called unpXXXX (where XXXX is a random number) or *.mdmp there?
If so, send them to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).