Help avswmm error

Avast Free Antivirus / Premium Security
1

Hi. Been battling with this for 2 days now. received a bsod th other day and tried the repair console which now loops infinitely. it points to an issue with an avast file. hoping someone can hel me on here. thanks

Edit: just added the frst text file. Unfortunately the other file wasnt generated when it ran. cheers

2

I PMed Essexboy for you.

3

thanks, mate

4

Any help will be masssively aappreciated, thanks.

5

This will disable Avast and delete the corrupt file, so a repair of Avast will be required

Download the attached Fixlist.txt to the same location as FRST
Run FRST and press Fix
On completion a log will be generated please post that

6

Thank you. will try and get back to you

7

Hi. Please find attached the fixlog. Thanks

Edit: Restarted and im now getting a c000021a bsod. "the verification of a knownDLL failed. system process terminated unexpectedly with a status of 0xc0000020

8

Could you now try normal mode please

9

Hi. Please check my reply above. Thanks for your help

10

Please do not edit as I do not receive notifications for those

I will need to do a quick check on that error as it indicates a compromised system file, meanwhile we will try this

Download the attached Fixlist.txt to the same location as FRST
Run FRST and press Fix
On completion a log will be generated please post that

11

Ok thanks. Here is the new fixlog.

12

Hi. Still the same bsod error code

13

OK next trick … We will run an SFC scan from the recovery console whilst I create a short list of the probable files involved

From the recovery console command prompt type the following command :

sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=c:\windows

Allow it to complete and then try a reboot

14

Yeah i’ve tried that several times. It says there are errors but it cant fix them

15

Could you type the following at the command line :

findstr /c:“[SR]” %windir%\logs\cbs\cbs.log >sfcdetails.txt

This should place a text file on the C drive could you upload that to a file sharing site for me to collect

16

Hi. Sorry but i keep getting an error that findstr is not recognisable as an internal or external command

17

OK I will turn off signature verification which may enable you to boot normally and we can then search from there

Download the attached Fixlist.txt to the same location as FRST
Run FRST and press Fix
On completion a log will be generated please post that

18

hiya mate. still bsod. :frowning:

19

Could you now try a startup repair and let me know if it references a file that is corrupt/unsigned

20

It has a few lines.

theres a problemsignature07: CorruptFile line