Bonjour,
J’ai des problème de mise à jour. j’ai voulu désinstaller et réinstaller mais ça ne fonctionne pas.
G autoriser mon parfeu pour avast.
J’obtiens ce message:
Can’t install VPS update. Please, report following errorcodes:
SI: 0x00000002
ST: 0xFFFFFFF
LE:0x00000000
Je ne sais pas quoi faire!
Marie
Babblefish translation.Hello,I have problem with my update.I wanted desinstaller and to reinstall but that does not function.G to authorize my parfeu for avast.I obtain this message.Can,t install VPS update.Please carry forward following error codes:IF:0x00000002 ST:OX FFFFFFF:OX00000000 I cannot what make!Marie. If that helps anyone helping Marie. 
Thanks for translation!
Ideas:
-Post information about your operating system.
-Try a “repair install” of Avast. (Control Panel>Add/Remove programs>Avast Antivirus> click Change/remove then click Repair.)
-Check your system time and date.
-Has any other antivirus been used on this computer?
-http://www.google.com/translate
Hi,
I tried to click on change/remove on control panel, but it;s happened anything.
I have an other antivirus on my computer (kapersky) but it is not activate.
I have avast from one year ago, its woking before, and it updated automaticaly before! i don’t understand. Maybe because i move in a other house so i’m connected now with un other internet connexion.
I hope my english is understanding.
Marie
Hi Marie, your English is OK, and better than my French.
-What operating system is it? (Vista, XP …)
-What version of Kaspersky is it? This must be uninstalled. Disabling is not enough. There are uninstall tools available from Kaspersky, I can post the link if I know the version.
-Do you have a firewall, and which one?
-Did you check your date/time?
Depending on the answers, there may be 2 or 3 more steps to follow.
At the moment , I’m working, so I dont know every prespons about my computer, but :
I have a XP system
I don’t kow witch version of Kaspersky I have> I didn’t try to uninstal it
I don’t what’s kind of firewall I have. But Yesterday, I “told” to my firewall to acept all of avast!
And soory What does it mean “check date/time”?
Thank you so much
Two antivirus at the same time will conflict. Uninstall Kaspersky:
See: http://support.kaspersky.com/faq/?qid=208279463
Also see http://forum.avast.com/index.php?topic=12079.15
Hmmm… Can’t you discover at the icon on system tray which is the program you’re using as firewall?
Right click the clock in the system tray and choose the clock properties to adjust them.
About My date time/date there are right. Just on thing, two weeks ago, i was living in France, now I’m living in London, so I changed my GMT, from GMT-1 to GMT+0.
Is it influencing some things???
It should be ok, no influence.
The firewall i’m using is the windows security alert’s firewall
Actually I don’t use an other antivirus, it’s just the Windows Security Alert. I thought it was an antivirus. Sorry! :-[
So is this comment wrong ?
I have an other antivirus on my computer (kapersky) but it is not activate.
If it is correct then - Not being active isn’t enough, it has to be fully removed.
yes it’s wrong, i don’t have an other antivirus
So what can I do?
I have some ideas, but I am not certain of a fix. This is what I would do, if you want to try.
The instructions assume that there is no malware on the computer capable of preventing a program installation. You would probably know if there was, because the computer would have other symptoms of problems.
Follow all the steps below.
-Download the latest Avast Home installer file from here: http://www.avast.com/eng/avast_4_home.html and save it to your desktop, or to a folder you have created.
-Download the latest Avast uninstall utility from here:http://www.avast.com/eng/avast-uninstall-utility.html and save it.
-Download the Avira Registry Cleaner from here: http://www.avira.com/en/support/support_downloads.html it is the number 6 download, and save it.
-Double check that you have no other antivirus installed. Look in “add/remove programs”.
-Disconnect from the internet.
-Disable Avast by right-clicking on the tray icon, and selecting “stop on-access protection”.
-Uninstall Avast, if possible, from the control panel> add/remove programs. Reboot. If this does not work, skip to the next step.
-Reboot into safe mode, and run the Avast uninstall utility. Reboot into normal mode.
-Run the Avira registry cleaner. Reboot.
-Locate the folder C:\Program files\Alwil software and delete it, if present.
-Install Avast antivirus by running the downloaded file. Reboot when prompted. I suggest you select “no” if asked for a “boot scan” during install; this can take a long time.
-Once set up is complete, reconnect to the net. Manually check for updates (if it doesn’t automatically do this).
-Within 60 days you have to register it. It’s free, but needs to be registered every 14months.
Hope that works. Should take about an hour, maybe a little longer.
[edited] missed a step.
It appears that you did not run the Repair function of avast. Is that correct?
If it is then please go again to the add/remove programs and select avast. You probably will have to scroll down in the box to see the avast “Repair” option for avast.
From your first post this 0x00000002 error number is I believe windows file system error 2 = The system cannot find the file specified.
So there is something wrong with the installation, finding what is more difficult. Did you install avast in the default location (C:\Program Files\Alwil Software\Avast4) or a different one ?
If you tried an avast Repair but the updates still fail - It may be best/quicker to do a clean reinstall.
Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall.
Download the avast! Uninstall Utility, find it here and save it to your HDD.
Because you mentioned kapasky in a earlier thread or post if you like have you ever had kapasky on your computer at anytime in the past.
Thank you so much Tark57, your process has worked!! So you saved my computer life!!
Bye!