Hello, i have the exact same problem as: http://forum.avast.com/index.php?topic=129874.0 i have already tried Malwarebytes and spyhunter but they didn’t work. Avast still detects the virus re-appearing time to time. Any help will be highly appreciated, thanks!
Please attach your logs. (AdwCleaner, MBAM, OTL and aswMBR…!!)
Instructions: http://forum.avast.com/index.php?topic=53253.0
Hello sorry for the delay!
I’m attaching all the logs except the MBR one since it crashes in the middle of the scan. I’m attaching a jpg showing the exact line in which it stops working.
Let me know if this kills it
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:Commands
[CREATERESTOREPOINT]
:OTL
O4 - HKU\S-1-5-21-3441487160-1526303050-1462434673-1000..\Run: [tsiVideo] C:\Windows\SysWOW64\rundll32.exe C:\Users\DJZARO~1\AppData\Local\Temp\\tsiVi132.dll,start File not found
:Files
C:Users\Dj ZaroZ\AppData\Local/Temp\iswizard
:Commands
[resethosts]
[emptytemp]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
Alright, it took quite some time, attaching them
Total Files Cleaned = 7,795.00 mb That is the reason … they were all junk files
I made a slight error in the script so could you run it one more time please, this will take a few seconds to run this time
Just post the fix log … no need to run a fresh scan
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:Files
C:\Users\Dj ZaroZ\AppData\Local\Temp\iswizard
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
Alright here it is. Everything appears clean now. I did notice some RAM drop when idle too. Thanks for the help, if it happens again i’ll post again.
Thanks for the help, if it happens again i'll post again.essexboy is not finish yet.... clean up remain ;)
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
Clear Restore Points
Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
When it pops up at the first prompt select OK after it has done some calculations the tabs will appear
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button
https://dl.dropbox.com/u/73555776/disc%20clean.JPG
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
http://img233.imageshack.us/img233/7729/mbamicontw5.gif
Malwarebytes.
Update and run weekly to keep your system clean
Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link
If you use on-line banking then as an added layer of protection install Trusteer Rapport
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe
alright i did all that, thanks for your time! i can’t uninstall java tho, as i use it for running an online game. They’ll update to html5 the 22th so i’m counting the days for uninstalling java. Goodbye!