Help! Can't install Avast home

Avast Free Antivirus / Premium Security
1

I’ve been trying to install Avast home version and I keep getting this error message at the end of the installation process “There was an error while completing the setup process” The log says:

22.08.2009 11:12:40 package: IsFullOkay: setif_av_pro-547.vpu - not okay (doesn’t exist)
22.08.2009 11:12:40 package: IsFullOkay: setif_av_pro-547.vpu - not okay (doesn’t exist)

repeated about 1000 times, then:

22.08.2009 11:12:41 package: SetFullAsMarked: Package jrog set to 1
22.08.2009 11:12:41 package: FilterOutExistingFiles: 155 & 0 = 155
22.08.2009 11:12:42 general: progress thread start
22.08.2009 11:12:42 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1351;f)
22.08.2009 11:12:43 package: LoadProductVpu: C:\Users\Holly\AppData\Local\Temp_av_sfx.tm~a04964\prod-av_pro.vpu
22.08.2009 11:12:43 package: LoadPartInfo: jrog = jrog-17b returned 00000000
22.08.2009 11:12:43 package: LoadPartInfo: news = news-51 returned 00000000
22.08.2009 11:12:43 package: LoadPartInfo: program = prg_av_pro-547 returned 00000000
22.08.2009 11:12:43 package: LoadPartInfo: setup = setup_av_pro-547 returned 00000000
22.08.2009 11:12:43 package: LoadPartInfo: vps = vps-9081700 returned 00000000
22.08.2009 11:12:43 package: LoadProductVpu: C:\Users\Holly\AppData\Local\Temp_av_sfx.tm~a04964\prod-av_pro.vpu ended with 00000000
22.08.2009 11:12:43 system: Service avast! Antivirus uninstalled
22.08.2009 11:12:43 system: Service aswUpdSv uninstalled
22.08.2009 11:12:43 system: Uninstalling aswTdi.sys
22.08.2009 11:12:43 registry: Deleted registry: Software\Alwil Software\Avast\4.0
22.08.2009 11:12:43 registry: Cannot open reg. key:Software\Microsoft\Windows\CurrentVersion\App Paths\ashAvast.exe
22.08.2009 11:12:43 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-18, C:\Windows\system32\config\systemprofile\NtUser.dat)
22.08.2009 11:12:43 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-19, C:\Windows\ServiceProfiles\LocalService\NtUser.dat)
22.08.2009 11:12:43 registry: Load registry hive ERROR_SHARING_VIOLATION
22.08.2009 11:12:43 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-20, C:\Windows\ServiceProfiles\NetworkService\NtUser.dat)
22.08.2009 11:12:43 registry: Load registry hive ERROR_SHARING_VIOLATION
22.08.2009 11:12:43 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-21-777590345-1498595680-1081221995-1000, C:\Users\Holly\NtUser.dat)
22.08.2009 11:12:43 registry: Load registry hive ERROR_SHARING_VIOLATION
22.08.2009 11:12:43 file: filRenameOnReboot:!bSuccess
22.08.2009 11:12:43 file: filRenameOnReboot:bOnReboot
22.08.2009 11:12:43 system: Delete on reboot(C:\PROGRA~1\ALWILS~1\Avast4\Setup)
22.08.2009 11:12:43 file: filRenameOnReboot:!bSuccess
22.08.2009 11:12:43 file: filRenameOnReboot:bOnReboot
22.08.2009 11:12:43 system: Delete on reboot(C:\PROGRA~1\ALWILS~1\Avast4[/img]

I’ve tried uninstalling from the control panel and in safe mode using the uninstall tool, but it still will not load! Any suggestions? I’m getting desperate.

2

What was your previous antivirus and how did you uninstall it?

3

I previously had Avast and loved it until it stopped downloading the updates for the virus database. I got a setiface error when I tried to fix that problem, so I came here and searched the forum for how to fix that. The advice seemed to be to uninstall using the tool on the Avast site and reinstall Avast. The uninstall worked fine, but now I can’t reinstall. I’ve tried safe mode, administrator, turning off the firewall and nothing works. I keep getting the same error message at the end of the installation process.

4

I suggest an installation from the scratch:

  1. Download the latest version of avast! Uninstall Utility and save it.
  2. Download the latest avast! version and save it.
  3. Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
  4. Use (run) the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
  5. Install avast! using the setup saved on 2. It will be good to accept the boot time scanning. Boot.
  6. Check and post the results.
5

Still not working. I’m getting the same error message at the end of installation. ???

6

Are you logged as an administrator?
Which is your operational system?

7

I’ve got Windows Vista and I should be logged in as the administrator - I’m the only one that uses this computer.

8

Hmmm… strange…
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

9

I’m getting an error message there too. It says:

C:\Program Files\Alwil Software\Avast4\Setup is not accessible

The file or directory is corrupted and unreadable.

10
22.08.2009 11:12:43 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-18, C:\Windows\system32\config\systemprofile\NtUser.dat) 22.08.2009 11:12:43 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-19, C:\Windows\ServiceProfiles\LocalService\NtUser.dat) 22.08.2009 11:12:43 registry: Load registry hive ERROR_SHARING_VIOLATION 22.08.2009 11:12:43 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-20, C:\Windows\ServiceProfiles\NetworkService\NtUser.dat) 22.08.2009 11:12:43 registry: Load registry hive ERROR_SHARING_VIOLATION 22.08.2009 11:12:43 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-21-777590345-1498595680-1081221995-1000, C:\Users\Holly\NtUser.dat) 22.08.2009 11:12:43 registry: Load registry hive ERROR_SHARING_VIOLATION 22.08.2009 11:12:43 file: filRenameOnReboot:!bSuccess

After seeing this, it makes me think that permissions got screwed up in the registry for some reason. Being an administrator, you should have access to those areas, so the installation should be possible.

You might have to open the registry editor and give yourself and the “system” account permission to those registry areas.

If you’re not comfortable doing things like that, I don’t really know what to suggest.