Help Explorer.exe

Viruses and worms
1

Hi my malwarebytes stop all the time the file named as explorer.exe
i am afraid that is a virus
can you please help ?

Thanks

2

see instructions here https://forum.avast.com/index.php?topic=53253.0
scroll down to Farbar Recovery Scan Tool … run as instructed and attach the two diagnostic logs

3

Here you are

Thanks for the quick help

4

a log expert is notified, it will be some hours before he is online

5

ok thanks ill wait
Have a good day

6

Could you scan with Malwarebytes and attach the log please

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: SearchScopes: HKU\.DEFAULT -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKU\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKU\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = Toolbar: HKU\S-1-5-21-3904110698-2639548613-2549136945-1000 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.

7

Hello essexboy

first of all thank you for the time that you spend to help me
here are the docs that you asked for

8

I can see nothing untoward, what alert does MBAM give when it blocks explorer.exe

9

malwarebytes blocked explorer.exe

and sometimes i have a window that is writing explorer.exe stop working

10

OK I will use a different tool to look deeper

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

  • IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks

http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png

http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png

[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.

Notes:

  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

11

Hi and thanks
here is the document

12

Nothing showing there either, is MBAM still blocking

13

Ill text you tomorrow
or later if i ll see something

Till now nothing came up

Should i just delete the software that i download before?

Thanks again for your help

14

When you are happy I will remove the tools safely :slight_smile:

15

i am happy that i worked with you

:wink:

16

:slight_smile: