Hi, after successfully receiving your help to fix Vanti-BK/ Besso and a host in Mexico on my notebook… I’ve come to work and find that three computers are infected with something that is not showing up on what they use here, which is McAfee… would it be too much to ask you to analyze this HiJack this log for them? (Maybe they will be convinced and switch to Avast)
they can’t tell me a specific file name, just that it came through messenger and every time messenger is opened it starts transmitting files, one of which deleted the antivirus program from one of the computers. It was called “fotos_zip” and another received one referring to “fotos de Italia”
I was wondering if it might be something obvious that shows up right away on Hijack this, also about to run Dr. Web cure it for them. thanks!!
um… can you tell me where in the computer I would find those commands… besides the fact that I don’t do this much, my friend’s compu works on a spanish-language operating system which complicates things for me
thanks
we will have to get Firefox then! actually I do speak Spanish but as a second language so it slows me down a bit with technical terms. (Hey, are you really from Poland? Do you speak Polish? do you understand Russian then too?)
anyway: the first link is definitely a virus, it got a 9 out of 32 score on VirusTotal. Can I just Fix it on HiJack this or do I need to copy paste all that information here so as not to delete something important?
The second file that you gave me, Frank, to look for in my computer - I can’t find it! It starts with a percentage sign - where would that be? thanks…
ok, can you tell me how to get to task manager? I think I usually press contr alt delete on my own notebook, but here nothing happens, there must be another way!
The second file seems to be an innocent Widows upgrade file.
ok, can you tell me how to get to task manager? I think I usually press contr alt delete on my own notebook, but here nothing happens, there must be another way!
Are you running as Admin? It’s possible the malware disabled Task Manager.
Try fixing the entry in HijackThis! and rebooting: that may be enough to get rid of it.
Couple of links regarding restoring Task Manager here if needed:
ahh good question! well, I passed along your link (Polonus) to Claudia so she can continue work in Spanish tomorrow. I can’t come in tomorrow and her office is all locked up now, so I can’t try your suggestion for now, Frank (or for a few days probably!) but we did try to delete it in Hijack and we will see what happens…