Does anyone know how you can actually contact someone at Avast? I made a stupid error when I made my purchase (I gave the wrong email address) so I have not received my confirmation email or order ID and the products I’ve purchased aren’t working. I have now filled out 3 of the online forms, the last one requesting a refund. I have had no response to any of them. I have even resorted to messaging them on Twitter with no response.
How on earth do you actually speak to someone??
The telephone support is handled by a 3rd party company and they can’t handle payment issues as they aren’t able to access that (data) side of it.
Submit a support ticket https://support.avast.com/en-ww/contact/sales in your case select the Billing, payment, or license issues option - and then the I have a different billing or license issue and click Next and follow.
Support tickets are handled on a First In First Out and can take between 5 and 10 working days, depending on payment method. Whatever you do don’t submit multiple tickets as this throws you back in the line.
Many thanks.
You’re welcome.
Now that you have requested a refund within the 30 days, you are entitled to a refund, it is the submission of the refund that is the time frame not the repayment, etc. Given the time of year it could take a little longer.
Hi, I have canceled my automatic renovation and I want to delete my credit card details. How can I make that? I don’t find how. Thanks in advance. Silvia