Help i cant get past 2% in standard scan

Viruses and worms
21

i have just got an email from Avast… saying this…It’s usually hard to determine what’s causing avast! to freeze during the scan, so I need two files from you for deeper analysis. Kindly follow these steps:

  1. Right-click on avast’s blue a-ball icon in system tray and from the menu that appears select “Program Settings…”.
  2. In left pane, click on REPORT FILE
  3. Select “Standard program folder” (if not selected already)
  4. Tick the checkbox beside “OK files” option
  5. Press OK button

Now run the scan again and wait until it gets stuck (please be patient and really wait until it freezes for sure). Then navigate to the folder C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\DATA\REPORT, where you will find report file created during the scan. Its name will be SIMPLE USER INTERFACE.TXT (text document) in most cases. This is the first file I need to receive. It will be large file probably, so I recommend you to compress it to ZIP or RAR archive to minimize its size.

Then:

  1. Download HiJackThis, save it onto your desktop (http://public.avast.com/~zrubecky/hijackthis.exe)
  2. Run HiJackThis and select “Do a system scan and save log file”

This will create file called HIJACKTHIS.LOG on your desktop.

Now send me both files (simple user interface.txt and hijackthis.log) as an e-mail attachments. With these files we’ll be able to help you (hopefully).

__The thing is i dont know to navigate to the folder C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\DATA\REPORT, where you will find report file created during the scan. i have no idea … sorry but im not a real tech head here, please can you help me how to do this… thanks !!!

22

Open Windows Explorer and go there, browsing with the mouse until you can find that folder.
Or even click the Windows key as the same time as the letter E (Win+E) to start Windows Explorer.

But I think you’ll need to call a savvy tech to do other steps that are much difficult that the one you have doubt…