HELP: ieframe.dll error and unable to update Windows 7 OTL log

Viruses and worms
1

I am getting an error message when I open Internet Explorer 9 which say “ieframe.dll” followed by internet explorer cannot display this webpage. This happened yesterday when I ran malware bytes malware and it found 3 threats. It removed them, and now I cannot get online with other web browser. I tried resetting internet explorer with no luck. I tried to use Windows update feature it will not update. Please help!

2

Read this topic, and attach the logs

http://forum.avast.com/index.php?topic=53253.0

3

Thanks for replying, here is the OTL log… I also attached the log in the post

4

Could you attach the MBAM log of the removals please

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF


:Commands
[CREATERESTOREPOINT]

:OTL
FF - prefs.js..extensions.enabledAddons: xggsamlvwm@xggsamlvwm.org:2.5
[1635/10/13 06:58:49 | 000,004,816 | ---- | M] () (No name found) -- C:\Users\mbcorp\AppData\Roaming\Mozilla\Firefox\Profiles\ilh16amq.default\extensions\xggsamlvwm@xggsamlvwm.org.xpi

:Files
C:\Windows\Installer\{1124a725-e7eb-82f4-e978-28044d39f9dc}

:Commands
[resethosts]
[emptytemp]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

  • IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks

http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png

http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png

[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.

Notes:

  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

5

Here is the log of the MBAM that found the threats and the log of the removal 2 days ago.

6

They are PUPs so they may have an effect on IE. Let me know how IE is behaving on completion of the fix runs