Dear forum users please help. I only purchased avast premier last month. So am new to avast. However I am feeling very sad that for the first time ever my computer has become infected.
The virus is hidden in a program called CinemaPlus-6.1mV01.09. It brings ad popups all over my computer. it seems to have slipped in via an automatic update. The worst thing is avast did not pick it up.
I want to uninstall the program but avast is not letting me. Do i have to uninstall avast so that i can uninstall this program? please help as its
making my internet experience very depressing at the moment.
hey and welcome to the forum
please follow this guide and attach the needed logs from frst+addation+mbam
https://forum.avast.com/index.php?topic=53253.0
a malware expert wil help you when on is online
second no antivirus program have 100% dection of all the malware out there.
good luck
The worst thing is avast did not pick it up.[b]NO[/b] security program have 100% detection or zero false positives
if it display ads it is most likely a PUP = Possible Unwated Program
https://www.virusbtn.com/resources/glossary/potentially_unwanted.xml
avast PUP detection is default off
anyway follow instructions in the guide given above and attach Malwarebytes and Farbar Recovery Scan Tool logs … 3 logs total
see below the box you write in here … Attachments and other options
removal helpers will be online later today
Thank you avast users. I managed to install malawarebytes software and it seems to have quaratined the problems.
I still recomend you attach all logs as there will be leftover files that need manuall removal