help my cousi

I’m at my cousins . I tried to attach the logs but MBAM and the others can’t be installed.

Avast doesn’t have phone help.
That is handled by a really bad third party.

Get, run and attach at least the Farbar log files.

Okay her laptop looks INFETED I’m posting this from my phone Didn’t install anything just came to the forum looking for help her PC Is very slow some PRP PROTECTOR TELLS IT HAS 1034 FILES INFECTED

do you know that using all CAPITAL LETTERS is considered SCREAMING ::slight_smile:

Sorry I ain’t the phone expert.

It wont download frst… We give up she told me that she is going to buy a new laptop

Download Farbar on another system, put it on a bootable cd and run it on here system.

We give up she told me that she is going to bux a new laptop
why not try a reinstall first....

+1 If you buy a new laptop everytime you run into problems, they’ll pile up in your backyard soon. ;D

Since it is a laptop, changes are that here is a recovery option.

She is getting a reinstall today