Recently I rather stupidly opened up a zip file that contain virus’s .Straight away the antivirus that came with my ISP kicked into action and scanned and apparently removed all the virus’s on my computer . I wasn’t fully certain so i downloaded avast and also bit defender. Bit defender found two infections and also avast found some . After this i ran another antivirus it told me my system was clean .
Here’s where the problems start .When i look on the fire wall service list that came with my ISP I am shown this
These are just some of the Trojans /Other viruses on the service list .(Please note ‘xz x’ is a rule i made for all of the viruses to be denied completely)
As-well on the avast services list they are not present at all . To find out which one of these ‘Services’ was trying to access my computer i put on a firewall warning popup and this is what is shown …
Each time it is exactly the same IP , Which would suggest to me there is one tricky virus left somewhere on the system . I have also noticed the internet is slightly slower which may just be a network problem , And also I get an error saying Windows security centre cannot be started .
welcome to the forum. you should never use two anti virus programs at the same time. they will conflict so uninstall one recommend bit defender and keep avast.
this need further analyse of a malware expert to i think so please follow this guide and attach your logs.
Here is the link to find the vendor’s Uninstaller Tools for the other antiviruses: http://singularlabs.com/uninstallers/security-software/, the reboot your machine (uninstall them one at a time with a reboot in between).
If Avast is not working properly because you put more than one AV on your machine, which is possible, then try doing an Avast Repair: XP Users:
Go to Control Panel > Add/Remove programs > Avast Antivirus.
Scroll down and choose Repair function in the pop-up window.
Reboot.
Vista & Win7 Users:
Control Panel
Programs & Features
Uninstall a Program > Select Avast Antivirus
Click the Change/Remove button and scroll down to Repair
Click Next and follow.
Reboot.
Proceed with the link given to you in the post by mikaelrask and attach your logs as we will need to analyze them to refer you to a malware removal specialist. Let us know if you have any questions. Thank you.
