I recently upgraded to a new new version of the free program. I was able to run it when initially installed to scan my computer. But since then all I get is a screen that says “unsecured”. I have tried both the fix now buttion and the start program button but neither do anything. Am unable to run scan of my computer.
Was happy with previous version but this one seems to be a piece of crap. Is there a solution to this. I really do not want to tie up my computer for another 5 hours to download another copy of the program unless I can be sure it will work.
What operating system and Service Pack level are you running?
What are the system specifications as to CPU type and speed and RAM amount?
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, I suggest an installation from scratch:
- Download the latest version of avast! Uninstall Utility and save it.
- Download the latest avast! version and save it.
- Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
- Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
- Install avast! using the setup saved on 2. Boot.
- Register your free copy or add the license key for Pro.
- Check and post the results.
Troubleshooting UNSECURED system status
If this doesn’t work do what Tech suggested.