My Avast program was about to expire so I updated for another 2 years. I did a virus scan and now it says virus alert win32 trojan (another) Many of these alerts came up and I clicked move to chest. How do I get rid of it completely. I tried to repair and it will not let me.
can anyone help???
Thanks :‘( :’( :‘( :’( 
What is the infected file name, where was it found e.g. (C:\windows\system32\infected-file-name.xxx) ?
Check the avast! Log Viewer (right click the avast ‘a’ icon), Warning section, this contains information on all avast detections. C:\Program Files\Alwil Software\Avast4\ashLogV.exe
Trojans generally can’t be repaired (either by the VRDB or avast virus cleaner), because the entire content of the file is malware, so it is either move to chest or delete, move to the chest being the best option (first do no harm). When a file is in the chest it can’t do any harm and you can investigate the infected warning.
The VRDB only protects certain files, mainly .exe files, it doesn’t protect data files or all files, it is not a back-up program, so there are going to be many occasions where repair won’t be an option.
Only true virus infection can be repaired, e.g. when a virus infects a file it adds a small part to it, provided that file is one that avast’s VRDB would monitor and you have run the VRDB, then it may be possible to repair the file to its uninfected state.
However, for the most part so called viruses, trojans (adware/spyware/malware, etc.) can’t be repaired because the complete content of the file is malicious.
I suggest:
Hello I did another virus scan and says there is an error in repairing or moving to chest.
I did copy the files which is the following
C:\Documents and Settings\Pierre & Alison\Local Settings\Application DataKiweeToolbar1.2.116.msi_713788D036849A848DAA56B9D8E20370_255311685EC0439E9B51F19CA2877AB9
C:\System Volume Information_restore{4712D711-6199-4309-A787-84F8C5AF81B6}\RP481\A0104510.msi_713788D036849A848DAA56B9D8E20370_255311685EC0439E9B51F19CA2877AB9
C:\System Volume Information_restore{4712D711-6199-4309-A787-84F8C5AF81B6}\RP481\A0104532.msi_713788D036849A848DAA56B9D8E20370_255311685EC0439E9B51F19CA2877AB9
C:\System Volume Information_restore{4712D711-6199-4309-A787-84F8C5AF81B6}\RP484\A0104600.msi_713788D036849A848DAA56B9D8E20370_255311685EC0439E9B51F19CA2877AB9
C:\System Volume Information_restore{4712D711-6199-4309-A787-84F8C5AF81B6}\RP487\A0104664.msi_713788D036849A848DAA56B9D8E20370_255311685EC0439E9B51F19CA2877AB9
C:\System Volume Information_restore{4712D711-6199-4309-A787-84F8C5AF81B6}\RP487\A0105874.msi_713788D036849A848DAA56B9D8E20370_255311685EC0439E9B51F19CA2877AB9C:\System Volume Information_restore{4712D711-6199-4309-A787-84F8C5AF81B6}\RP487\A0105874.msi_713788D036849A848DAA56B9D8E20370_255311685EC0439E9B51F19CA2877AB9
it says win32 trojan other.
is it possible to repair it without having to wipe my pc clean and start all over again?
Thanks
Jellyfish00
As I said trojans generally can’t be repaired as you have found.
Is this toolbar (KiweeToolbar) one that you are aware of, e.g. did you install it ?
If not Find this file using explorer, C:\Documents and Settings\Pierre & Alison\Local Settings\Application Data\KiweeToolbar1.2.116.msi and delete it and empty the recycle bin.
You aren’t wiping your whole computer and start over certainly not for these.
Check the avast Chest (C:\Program Files\Alwil Software\Avast4\ashChest.exe), Infected Files section (don’t worry about other sections) and see if these files are in there ?
If you didn’t move them to the chest when avast detects them, they will continue to be detected in the C:\System Volume Information\ folder you should send them to the chest. If that can’t happen you will have to empty the C:\System Volume Information\ folder by disabling system restore.
The C:\System Volume Information folder is a part of the system restore function and as such is protected by windows, the only really effective way to clean infected _restore points is to disable system restore and reboot (if avast isn’t able to send them to the chest). This will clear ALL _restore points. Once you have disabled system restore, reboot, scan your PC again and if clear enable system restore.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:11:34 AM, on 1/21/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\vVX3000.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Creative\Creative ZEN\ZEN Media Explorer\CTCheck.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Documents and Settings\Pierre & Alison\My Documents\HiJackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = “C:\Program Files\Outlook Express\msimn.exe”
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM..\Run: [SunJavaUpdateSched] “C:\Program Files\Java\jre6\bin\jusched.exe”
O4 - HKLM..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM..\Run: [VX3000] C:\WINDOWS\vVX3000.exe
O4 - HKLM..\Run: [lifeCam] “C:\Program Files\Microsoft LifeCam\LifeExp.exe”
O4 - HKLM..\Run: [iTunesHelper] “C:\Program Files\iTunes\iTunesHelper.exe”
O4 - HKLM..\Run: [QuickTime Task] “C:\Program Files\QuickTime\qttask.exe” -atboottime
O4 - HKLM..\Run: [Adobe Reader Speed Launcher] “C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe”
O4 - HKLM..\Run: [CTCheck] C:\Program Files\Creative\Creative ZEN\ZEN Media Explorer\CTCheck.exe
O4 - HKLM..\Run: [Windows Defender] “C:\Program Files\Windows Defender\MSASCui.exe” -hide
O4 - HKCU..\Run: [MsnMsgr] “C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe” /background
O4 - HKCU..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU..\Run: [HighGrow] “C:\Program Files\HighGrow\HighGrow.exe” /A
O4 - HKCU..\Run: [CTSyncU.exe] “C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe”
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra ‘Tools’ menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: PokerStars.net - {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - C:\Program Files\PokerStars.NET\PokerStarsUpdate.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra ‘Tools’ menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: CabBuilder - http://ak.imgag.com/imgag/kiw/toolbar/download/InstallerControl.cab
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/FacebookPhotoUploader5.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab56986.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader3.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-CA/a-UNO1/GAME_UNO1.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1195313101062
O16 - DPF: {7D731A83-6C80-4EA4-9646-5E06A0513274} (Sandlot Loader Control) - http://www.shockwave.com/content/snailmail/sis/slgwebinstall.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://otter1.vanaqua.org/activex/AxisCamControl.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
O16 - DPF: {BD8667B7-38D8-4C77-B580-18C3E146372C} (Creative Toolbox Plug-in) - http://kiw.imgag.com/imgag/cp/install/crusher-kiwen.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
–
End of file - 8873 bytes
this is the results of Hijackthis
Any suggestions?
Hello David:
I tried disabling system restore and scanned my pc again with avast and it detected one c:recycled unfortunately I was unable to copy and paste the details of it. it also mention error in moving to chest? What do you recommend?
Thanks
Jellyfish00!!
the “recycled” folder is usually a hidden file that is only accessible by the “system” account. You could try emptying your recycle bin if it hasn’t been emptied yet.
If not, you may be able to manually delete that recycled folder, and if you can’t you can try to take ownership of the folder, then delete it.
Did you empty the recycle bin as suggested before the scan ?
That should have removed the entry, though there are some pieces of malware that are installed in the recycled folder and may be protected. You don’t say why avast couldn’t move the file to the chest, file in use, etc. (this helps us to help you) ?
As You can see there might be more than one Recycled/Recycle Bin location, but the recycle bin on the desktop should work.