This happens on Chrome, also on Firefox, only for amazon.
The Avast scan found nothing. No any foreign process in Task Manager, also nothing in the Programs and Features.
Please, anyone help me how to solve this issue!
I can’t find a way to exclude this in Avast settings. And should I try to exclude it at all and how?
Big thanks in advance!
|My default browser is Firefox - I also have some settings and extensions that could prevent 3rd party sites loading - so I don’t know if this could be part of your problem. uBlock Origin, uMatrix, Privacy Badger and DucjDuckGo Privacy Essentials.
I have no problem connecting to amazon.co.uk (my normal connection for the uk) and no issues.
I am also experiencing this issue. I am using the DEV version of MS Edge Version 93.0.916.1 (Official build) dev (64-bit). It started this morning. I am running the latest version of Avast, version 21.5.2470 (build 21.5.6354.675) with the latest virus definitions. I did a scan (passed) and have no new extensions added in the last few weeks. I get the same Avast warning message when I try & use Firefox (latest version) as well. Amazon website does not load. If I refresh the browser a few times, Amazon may load, but when trying to navigate the website, I may not get subsequent amazon webpages to load. If I pause the Avast Shield Controls, I can use Amzon’s website normally. The error message I get when Avast Shields are up and I try and access Amazon.com is PR_CONNECT_RESET_ERROR.
I started having this issue today (I’m on Windows 7) as well after updating to the latest version of Avast AV so it’s not just you. I do have an ad blocker add in installed in Firefox (uBlock Origin) and thought that might be the issue and tried disabling it and clearing cache/cookies/DNS but no good. I then tried amazon.com in Chrome and IE (where I don’t have any add ons at all) and have the same problem which means it’s not a browser issue but something computer wide.
I then temporarily disabled Avast and tried the site again…and it worked right away across all 3 browsers. I rebooted (which re-enabled Avast) and the issue came right back. So unless there is something legitimately malicious on the Amazon site, it’s definitely an Avast issue in some form (the way it’s handling the Amazon.com site or elements within too aggressively).
To test, try disabling your Avast temporarily (or each shield individually temporarily) and see if you still have the issue.
it may be a cloudfront url twigging, but having amazon connections immediately terminated is a simple cause/effect. theres something hinky with the webshield.
I sincerely doubt its something on our computers, aside from avast having a problem somewhere in its own systems…too many of us reporting, and as no two computer users have the same browsing habits or sites they frequent, the odds of us all picking up the exact same infection are…well…the odds are better on the cash 4 life or powerball lotteries here in the states.
as it is, I went into paranoid mode myself the second I thought there might be a chance it was legitimate(first instance last night) and scanned the **** out of my system with malware bytes, then, as dubious as its been acting, avast. clean scan results.
Well, I had no other choice but to disable the Web Shield and now I can reach Amazon website.
The Avast team should announce this issue and fix it.
I still think it’s not caused by Amazon, it’s kind of virus/hijack malicious which Avast blocks. But Avast MUST get rid of it instead of making us unable to visit Amazon.
I have been experiencing this same problem for a couple of days. Seems to affect different browsers including: Chrome, Firefox and Opera. Is this an Avast problem? Will they fix it soon? It is frustrating to not be able to access Amazon although I have some work arounds. Anyone know if Avast will correct this problem? Thanks!
I’m also getting the same cloudfront URL (hXXps://d3ag4hukkh62yn.cloudfront.net) warning when accessing a link on Amazon.com. It’s inconsistent (sometimes I can get through, sometimes Amazon is blocked by Avast), but it happens most frequently when I’m on the page hXXps://wXw.amazon.com/gp/css/homepage.html and then hover the cursor over the “Hello (Username)” near the upper right corner of the page (to the left of the “Returns & Orders” link and to the right of the language flag icon). For me, this just started this evening (June 20th) US time. I had accessed the same page and links without a warning today late in the afternoon. I’ve already submitted a suspected false positive report and hopefully others will do so too.
FYI, you can get the warning every time by entering the above-mentioned cloudfront URL directly. Also, if you type in the URL into a Google search window, there are several hits for this identical URL going back at least a couple of years (one from a MalwareBytes forum from Feb 9, 2020). Also if you enter the cloudfront URL into VirusTotal.com, it reports it as being clean (previous to my uploading, the same URL was posted yesterday on VirusTotal). Interestingly (to me at least), Avast is not listed among the various engines evaluating the URL.
As others have noted, this does not seem to be browser-specific (I get Avast warnings for this URL from every browser I’ve tried).
Update: Entering the cloudfront URL from Tor does NOT generate an Avast warning - instead it takes me to what looks like the Amazon.com homepage (though the URL in the address bar still says cloudfront). To quote Alice: “Curiouser and curiouser”
However, Avast is still flagging Amazon, even though I tried to update the definitions (it said it was already up to date: v210621-2). I guess I’ll just whitelist that specific cloudfront.net URL for awhile and then test it later today or tomorrow with the whitelist removed.
Also, while VirusTotal.com showed no flags when I entered the cloudfront URL late last night, a few hours later the same website showed that Comodo Valkyrie Verdict was flagging the URL as malware (maybe their employees read this forum? ???).