Help with cleaning malware

Viruses and worms
1

Hello everyone!, I was wondering whether anyone was able to help me:

Avast has been over a week with alerts of ‘thread detected’, I’ve been running the scan but haven’t detect anything… Yesterday night I was reading the forum and did what was recommended in other posts : https://forum.avast.com/index.php?topic=53253.0 , and which iroc9555 kindly recommended me too.

After downloading and scanning with those programms the ‘thread alerts’ stopped, but this morning they’ve restarted.

I’ve attached the logs I got yesterday night to this post.

Thanks for your help, you do a great job!

Aben.

2

Hi you still have McAfee installed you will need to remove that

Re-install Chrome

Unless you did this yourself, malware has changed your Chrome version into the Development Build. Among other things this allows malware to install any extension it wants. We need to resolve this.

  1. If you have bookmarks, let’s save them by exporting them - Export Bookmarks
  2. Then I need you to go Google Sync and sign into your account
  3. Scroll down until you see the “Stop and Clear” button and click on the button. At the prompt click on “Ok”
  4. Now we need to uninstall chrome.
    Note: When asked about user data or settings you must remove this also so please check the box.
  5. Restart the computer and reinstall chrome, You can download The latest version from here - Google Chrome
  6. Import your bookmarks back into Chrome
  7. Sign back in to your Chrome browser so that your bookmarks sync with your online account.

NEXT

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: HKLM-x32\...\Run: [mcui_exe] => "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION Toolbar: HKLM - No Name - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No File Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File FF user.js: detected! => C:\Users\AbencharaBD\AppData\Roaming\Mozilla\Firefox\Profiles\uozdzc1c.default\user.js [2015-07-30] FF SearchPlugin: C:\Users\AbencharaBD\AppData\Roaming\Mozilla\Firefox\Profiles\uozdzc1c.default\searchplugins\Search Provided by Yahoo.xml [2015-07-30] FF Extension: LonnGCommandExec - C:\Users\AbencharaBD\AppData\Roaming\Mozilla\Firefox\Profiles\uozdzc1c.default\Extensions\K3E@SHa.net [2015-08-18] 2015-08-18 19:33 - 2015-08-18 19:33 - 00000000 ____D C:\ProgramData\f0a0689d0000744b 2015-08-18 15:24 - 2015-08-18 15:41 - 00000000 ____D C:\Program Files (x86)\LonnGCommandExec 2015-08-18 15:24 - 2015-08-18 15:41 - 00000000 ____D C:\Program Files (x86)\LongCoomManndExec 2015-08-18 15:24 - 2015-08-18 15:41 - 00000000 ____D C:\Program Files (x86)\LOngCommandEExec 2015-08-14 11:25 - 2015-08-18 15:36 - 00000000 ____D C:\Program Files (x86)\ One 2015-08-14 11:23 - 2015-08-18 15:41 - 00000000 ____D C:\Program Files (x86)\MetarroCleaner 2015-07-30 10:42 - 2015-07-30 10:42 - 00000000 ____D C:\Users\Public\Documents\Baidu Task: C:\WINDOWS\Tasks\DropboxUpdateTaskUserS-1-5-21-260407362-1575660774-1429594148-1001Core.job => C:\Users\AbencharaBD\AppData\Local\Dropbox\Update\DropboxUpdate.exe <==== ATTENTION Task: C:\WINDOWS\Tasks\DropboxUpdateTaskUserS-1-5-21-260407362-1575660774-1429594148-1001UA.job => C:\Users\AbencharaBD\AppData\Local\Dropbox\Update\DropboxUpdate.exe <==== ATTENTION Task: C:\WINDOWS\Tasks\FacebookUpdateTaskUserS-1-5-21-260407362-1575660774-1429594148-1001Core.job => C:\Users\AbencharaBD\AppData\Local\Facebook\Update\FacebookUpdate.exe <==== ATTENTION Task: C:\WINDOWS\Tasks\FacebookUpdateTaskUserS-1-5-21-260407362-1575660774-1429594148-1001UA.job => C:\Users\AbencharaBD\AppData\Local\Facebook\Update\FacebookUpdate.exe <==== ATTENTION RemoveProxy: CMD: netsh advfirewall reset CMD: netsh advfirewall set allprofiles state ON CMD: ipconfig /flushdns CMD: netsh winsock reset catalog CMD: netsh int ip reset c:\resetlog.txt CMD: ipconfig /release CMD: ipconfig /renew CMD: netsh int ipv4 reset CMD: netsh int ipv6 reset EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S0].txt as well.

3

Hello Essexboy,

On the first place I would like to thank you for your help! :slight_smile:

Attached to this post are the logs you asked for.

Do I need to do anything else?

4

How is the computer now … Any problems

5

No… it looks fine! No more alerts!

Thank youuuuu!! :slight_smile:

6

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version

https://dl.dropboxusercontent.com/u/73555776/javara.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme :wink:

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave:

7

All done! :slight_smile:

Thank you very much!!

Aben

8

:slight_smile: