When I run a full system scan the pc freezes. I also tried running the full scan in safe mode and I get the same results… I was running the free aol virus protection when I noticed the same problem, so I thought let me get a new virus protection thats better. If I can get it to run the scan completely I will purchase avast.
I am running Windows XP… Please help !!
Firstly did you fully remove the free AOL antivirus ?
If not this could cause conflict.
However, a full system scan can place quite a lot of stress on your system and if the system resources aren’t particularly high it could cause a freeze, it may also be an overheating issue as you say this has happened when you ran a full scan with the other AV.
A google search for pc freezes returns many hits, http://www.google.com/search?q=pc+freezes.
Where you doing anything else at the time you were scanning ?
Check the Task Manager (if you can get into it) and see if there is a process taking up high CPU %.
Firstly did you fully remove the free AOL antivirus ?
If not this could cause conflict.
Yes I made sure the aol antivirus was fully removed.
However, a full system scan can place quite a lot of stress on your system and if the system resources aren’t particularly high it could cause a freeze, it may also be an overheating issue as you say this has happened when you ran a full scan with the other AV.
I understand what your are saying but my pc never ever freezes. Only when i try to run the full system scan so i thought it was a virus or something.
After you install avast and it reboots your pc and it does the first system scan on the blue screen it reported that it found a couple of viruses and I had them delete but at certain point during the scan it frooze.
A google search for pc freezes returns many hits, http://www.google.com/search?q=pc+freezes.
Where you doing anything else at the time you were scanning ?
No
Check the Task Manager (if you can get into it) and see if there is a process taking up high CPU %.
Well you have said that it has happened before when using the AOL AV under the same circumstances. So it may be that under ‘normal’ circumstances it isn’t an issue.
I don’t think what is happening (pc freeze) is a direct indication of virus infection.
Deletion isn’t really a good first option (you have none left), ‘first do no harm’ don’t delete, send virus to the chest and investigate.
You could start the task manager first so it is displayed and then initiate the system scan.
In the Simple User Interface it displays files being scanned (very fast) if you can check the last file scanned. This might not be the file causing a problem (if that is what it is), but may give an indication.
Well you have said that it has happened before when using the AOL AV under the same circumstances. So it may be that under ‘normal’ circumstances it isn’t an issue.
I don’t think what is happening (pc freeze) is a direct indication of virus infection.
Deletion isn’t really a good first option (you have none left), ‘first do no harm’ don’t delete, send virus to the chest and investigate.
You could start the task manager first so it is displayed and then initiate the system scan.
In the Simple User Interface it displays files being scanned (very fast) if you can check the last file scanned. This might not be the file causing a problem (if that is what it is), but may give an indication.
After the pc freezes I have to reboot my pc and I open up avast again it shows that I have never ran a full system scan and it shows nothing in the virus chest. Its like I never ran the scan at all. I did noticed that it freezes when its scanning a file by the name of dllcache or something like that…
It won’t show anything in the details about the previous failed scan.
It also wont have anything in the chest (exception see below) as you deleted the infected files you found.
The avast chest is in sections:
Infected files, for those files detected in scans and you choose the action to send to chest.
User Files, for files you consider suspect but not detected and you manually add to that section.
System Files, avast makes a copy of three important system files, these aren’t infected, just back-up copies