I have looked everywhere I can think of on the Avast site and can’t find the financial details for my account. I need to change the “automatic renewal” but there is nothing shown on my “Profile” to be able to do that.
Please advise. Thank you.
Another place you could try.
https://store.avast.com/DRHM/store?Action=DisplayCustomerServiceOrderSearchPage&SiteID=avast
Thank you for your replies. I have been to both these pages. But I can’t find where to access the option to remove the automatic renewal of the Avast paid subscription. There is nothing under Profile, and I can’t find a link to the financial information about my account.
I had been there once before but I can’t remember how I found it. :-[ Is there something I’m missing? I’ve clicked on every option I can find under my account and on the general Avast home page. Thank you.
No I don’t think you are missing anything, as I also after searching my account, cannot find anything about payment or payment options taken or offered.
However just before my Pro License was to expire I did receive a notification with the “Auto Payment” option and I unticked it.
Can’t find a trace of it now. :-\
There is nothing on your account that gives you that information.
The time to select or unselect auto renewal was at the time you installed the program.
http://www.youtube.com/watch?v=lMbJXy2lXQ4
At this point you need to contact avast and express your concerns directly to them.
The following may help you contact the right party:
http://www.avast.com/en-us/faq.php?article=AVKB24#artTitle
When you get to the portal select manage subscription it will be on that page
http://www.screencast-o-matic.com/screenshots/u/Lh/1392391893328-14237.png
I can’t find “Manage Subscription”. ???
That page is on the order portal http://www.avast.com/en-gb/find-order
Thank you. 