I was in hospital during my trial of cleanup and couldn’t double check that I had it cancelled because I couldn’t afford it. Low and behold, it wasn’t and I got charged. $64 which was both my food, gas and appointment money which now I have neither and might have to cancel my appointment(which I don’t want to do as its important).
How long does it take for them to process the refund request? I submitted it on Tuesday morning.
I have asked for a refund as well as they charged my credit card immediately during a FREE trial
Hello,
according to my information in general a refund is processed within 3-7 working days from the moment you receive the refund confirmation email.
Best regards!
I’ve been charged for free avast cleanup and when I told it to cancel it switched to Premium and I was still charged!! That’s two months it has done this to me! Help!! I only have SSI and I’ve been struggling to get bills paid because of this!!
→ https://support.avast.com/article/24/ (Orders and Renewals)
My email never got an order number or anything. I’ve searched both my inbox of the past few months and the spam folder, but nothing. I can’t get the refund forms filled out and sent!! 