How should I contact support when infected ?

Avast Free Antivirus / Premium Security
1

Hi All

I have purchased Avast Premier ! first that I purchased a yearly version ! on Dec 2017 , but it is only valid till April 2018 !!!

and when I try to get in touch with the support from the "contact us " section , I get only to FAQ !!!

How do I get a direct support !!

how could a virus uninstalled all my programs including my Avast ? !?!?!?!

2

Contact support: https://support.avast.com/contact

3

Thank you

this is my reuqest number : 06168352

it wasn’t emailed to me though…

4

When will I usually receive a feedback from the support ?

5

Not on weekend, be patient.

6

Oh!!!

it was the STUPID Windows 10 update ! the malware removal of Windows has known all of my softwares as a malware :

https://support.microsoft.com/en-us/help/890830/remove-specific-prevalent-malware-with-windows-malicious-software-remo

7

OK, thanks for the feedback.

8

I assume it was, but will have to check it with the support to see how to bring it back

9

Bring what back…?

10

First to check whether that was the problem and if it’s possible to roll it back

11

You can download Avast Premier Antivirus here: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe

12

I have already installed it

13

OK, in case you need it…
→ https://www.avast.com/resend-license-paid.php (Resend paid license)

14

The thing is I have paid it in Dec 2017 , but it’s not valid for one year

15

Did you buy from Avast directly or from a reseller…?

16

From the offer on the program

17

OK, wait for reply from support then.

18

There is no reply from the support

19

It can take a few (business) days to get a reply…