for those unfortunate people who have aol-hell and cannot get rid of it,this may or maynot help 
Here’s a site for AOL-hell users who’ve had enough :o
http://marahs-aol-log.livejournal.com/
this site is unabashedly a “One Stop for getting AOL-hell out of your life” with all the best links on the Web for getting it done plus the latest AOL-hell news, reviews and humor :
AOL: Once You Join, You Can’t Leave!
Consumerist.com has posted what appears to be an AOL customer service
manual that details how company representatives are expected to handle
users who wish to cancel their service.
AOL phone reps are allegedly required to wear customers down into keeping
their accounts by employing various questionable tactics – including
assaulting the user with a barrage of annoying sales pitches …
… Click to read the rest of the article (and our most recent articles)
online:
When it came to AOL one thought from the movie Matrix kept running through my head…
“Why oh why didn’t I take the blue pill???”
Hi Bob3160,
And AOL is also becoming a Nightmare for the Shareholders, they certainly missed a Train or two and running into a Railblock.
polonus
If you folks would like to hear a tape of a AOL customer talking to an AOL Tech trying to cancel their service then please go HERE.
Hi Neal63,
And you use this as a “worst practices” example. Also people in Europe working in various Call Centers function in a “brain-drain”-mode, if you won’t give in to their aggresive stupid reasoning they say that you are going against your own interests. They are training “plurks” to-day, food for Robocop.
polonus
Hi Polonus,
I understand. I thought this was a interesting recording. I didn’t like what I heard and thought it was strictly un-necessary pressure being put on the customer from AOL. This company is eventually going to “reap what they have sowed” in the long run. I believe we are just seeing the beginning of this.