How to remove a Device

General Topics
1

I HAVE TWO DEVICES SHOWING UP AND ONE IS AN EX GIRLFRIENDS PC. I WANT TO REMOVE IT ANYONE KNOW HOW TO DO THAT?

2

No need for the caps.

3

http://www.screencast-o-matic.com/screenshots/u/Lh/1404994155293-76917.png

http://www.screencast-o-matic.com/screenshots/u/Lh/1404994235139-87524.png

Simply select Delete From Account .
(It’s very easy once you know how. ) :slight_smile:

4

There is an red button in the “Settings” tab: “DELETE FROM ACCOUNT”, but clicking it only shows an overlay screen with the options “OK” and “CANCEL”. Regardless which option I choose, the device remains in the list… :-
This is verified using both IE and Chrome under win 8.1.

5

Things have changed some on the my.avast.com account interface

http://www.screencast-o-matic.com/screenshots/u/Lh/1419524764055-87831.png

http://www.screencast-o-matic.com/screenshots/u/Lh/1419525419386-42563.png

Last item:

http://www.screencast-o-matic.com/screenshots/u/Lh/1419525508300-49021.png

Once you select OK, the device will be history.
(Merry Christmas)

6

Well, you see that’s what I’d expect to happen, but in real life (that is, using Chrome or IE under Win8.1) the device still remains unaffected after clicking/selecting the “OK” button. Nothing happens, except that the dark overlay screen goes away, and I’m returned to the “Settings” view. :cry:
[edit:]
Now I have also verified this behaviour using my wifes MacBook (OSX 10.7) with both the Safari browser (v6.1.6) and Firefox (v31.0). Still the same. My devices just won’t go away…

7

For me, that is what happened. Like you, I also run Windows 8.1 with the latest updates on a Dell 64 Bit system.
The screenshots posted are actual screenshot made just before posting them here on the forum.

8

I have this SAME issue! The devices will NOT be removed from my account, even after I have followed the necessary steps! PLEASE tell us how to remove OLD devices from the account…
thank you,
sheryl

9

Another “same problem here” from me. I have few devices that Do Not Have the settings button available and thus there’s no option to remove them.

10

Best you post/ask here: https://forum.avast.com/index.php?board=62.0

11

Transferring a full topic isn’t really of any help. A reply from Avast certainly might. :slight_smile:
I’m reporting this to the Moderators in hope of getting some attention to this topic.

12

you found a bug! thank for sharing it! It was reported to developers. Fix is on the way (it’s not sa really dangerous issue therefore it may take a bit of time as there are other serious issues that deserve more priority ;-))

More details : Delete button is missing for Archived devices

thank you
Lukas

13

Thank you LuKas for the update and acknowledgement of the problem. :slight_smile: