How to remove Avast Email Protection without Avast software

Avast Free Antivirus / Premium Security
1

Hello,

I have used Avast paid Antivirus, but I was not happy and made a clean Windows installation without Avast software.

I had used Avast Email Protection and now I have some folders in my Outlook and Gmail named Avast and AVAST SAFE status - I cannot insert screenshots.

Can you please tell me how to remove the Avast protection without installing the Avast Software, I’m using another anti-virus software.

2

First, I’m an Avast user and not an Avast Team member.

You can’t post links to images - but if you have the image saved on your system, you can use Windows Explorer or other file handling software to Drag and Drop your image into your post. That way it is on the forum web space and everyone doesn’t have to import from an unknown 3rd party site.

How did you remove Avast ?

1 Like
3

Unfortunately you have to install Avast Antivirus to remove Email Protection (former Email Guardian) from your mailbox. Or, ask official support.

How can I remove Email Guard from my email if I don’t have Avast Premium Security installed?

Because the online version of Email Guard is linked to your Avast Account, it will continue to protect your online email accounts even if you uninstall Avast Premium Security. If you wish to disable Email Guard you must reinstall Avast Premium Security. For detailed instructions to remove Email Guard from your email, refer to the following article:

Email Guard - Getting Started

Alternatively, contact Avast Support for assistance.

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4

haha …. Avast Support for assistance…. right.

5

Very good question.
I moved from an Avast One subscription to Avast Gold Individual subscription. Now i cannot manage Email Guard. It tells me another app user is managing my mail box. Installing the Avast One free version didn’t help.
Avast Support is illusive - 3 days still no action on my case. I’ve been around in circles and Avast still tagging my holiday bookings as Scams.
Uninstalling all Avast doesnt seem to help, nor does stopping my subscription. I want to terminate my subscription completely now (nevermind a partial refund). Very frustrating.
I would love to know how Avast gets access to my Outlook mailbox so that i can block it.
Change Outlook password?
Block it Outlook settings some where?

6

First I have never used Avast One or Gold so I have no personal experience of it

Well I don’t know if you are in the same boat as the original poster.

As non mentioned you may have to follow the link he gave, that has an option - How can I remove Email Guard from my email if I don’t have Avast Premium Security installed. Now how relevant that is to Avast One or Avast Gold I don’t know.

On occasion add-ons within the browser can cause browsing related issues. As you aren’t having this issue with other browsers you could try this.

Start by clearing your browser cache and cookies, including 3rd party cookies and restart your browser. - If that resolves it you should be good to go.

  • If it doesn’t try running your browser with add-ons disabled. - If that resolves it, have you added or updated any add-ons ?
  • If so try disabling that add-on - and restart and try again.

If still not resolved and you are using Chrome based browser (Edge is chromium based) - try this suggestion by Avast Team member ‘lukor’

  • What about page notifications? Here: chrome://settings/content/notifications ? Do you have all cleared?

Outside of this I don’t know what else to suggest.

7

POSSIBLE SOLUTION: How to remove Avast Email Guard’s access to your Outlook mailbox without reinstalling Avast One, and stop it from scanning or tagging your mail.

Steps

  1. Open your web browser and sign in to your Outlook account.

  2. Navigate to Manage Account.

  3. Go to Privacy settings.

  4. On the Privacy page, scroll to the section Empower your productivity and select App Access.

  5. Under Manage your app access, locate Avast Email Guard and remove its access.

  6. Wait a few minutes, then send yourself a test email.

Expected result

If Avast Email Guard has been successfully blocked, the “Avast: Scanned” tag will no longer appear on incoming mail.

Later, you may also receive an email from Avast confirming the loss of access. It typically says something like:

“Email Guard has been paused for this online mailbox because we lost access to your email account… If you’d like to resume protection, open Email Guard and sign in again.”

Notes

  • These steps are based on using a web browser and Outlook, and are correct at the time of writing. Interfaces change, so the exact wording may shift over time.

  • A similar approach should work for Gmail, although Gmail generally limits third‑party access tokens to shorter time periods compared with Outlook’s more open‑ended access.

  • At this stage, I have not attempted to reinstall any Avast products to see whether Email Guard can be re‑enabled. I may leave it that way, as I do not intend to grant Avast access to screen my email again.