How to whitelist a file

Avast Free Antivirus / Premium Security
1

Hi’ve followed steps from
https://www.avast.com/faq.php?article=AVKB160 or https://www.avast.com/faq.php?article=AVKB229

I’ve created a zip file protected with password (mymail@mydomain.com.zip),then uploaded to ftp.avast.com folder /incoming
then I’ve sent a mail to submit@virus.avast.com with subject " Files to whitelist mymail@mydomain.com.zip"
incuded in body archive password

I’ve done this 4 days ago with no fix or response.Is that method still active or is another new
thanks

2

Reported to Avast. Hope that helps. :slight_smile:

3

thanks but it doesn’t help :frowning:

4

Is your file currently being detected by Avast?

Do you know which mechanism is causing it or even better a screenshot?

5

Hi
Everything is build with NSIS is detected as Evo-gen or FileRepMalware
I have this problem for 3 year,sent lots of files but no general fix,just temporary :frowning:
I’ve tried to send files using a ticket but I got an email that I have no serial because I use free version

6

Is there a way for Avast to fix that?it is a week with no response…
Whitelist not working,ticket not working…

7

You can report a suspected FP here: https://www.avast.com/false-positive-file-form.php

8

I’ll try.thanks

9

You’re welcome.

10

Whitelist != FP

11

Again problems with setups created with NSIS,I’ve sent a file from 03.12.2018 but not whitlelisted till now :frowning:

https://www.virustotal.com/#/file-analysis/MDk2YjJiZWYzZTJhNTRiZjA1NjA5YjBlOGNiZTc0YTM6MTU0Nzc0MzUyMA==