HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when

Hey guys,

this is the log of my installation.

2017-06-26 10:37:48Infoinstcont[16716,16724]--
2017-06-26 10:37:48Infoinstcont[16716,16724]2017/06/26 10:37:48 START: Avast installer/updater
2017-06-26 10:37:48Infoinstup[16716,16724]Command: '"C:\Program Files\AVAST Software\Avast\setup\Sfx\instup.exe" /cookie:mmm_cbd_dlp_000_119_b /edition:1 /ga_clientid:c231f1a2-4883-493c-b4f0-d3a2e7c84053 /prod:ais /sfx:lite /sfxstorage:C:\Users\Paedy\AppData\Local\Temp\_av_iup.tm~a15356'
2017-06-26 10:37:48Infoinstup[16716,16724]CPU: Intel(R) Core(TM) i7-5930K CPU @ 3.50GHz,12
2017-06-26 10:37:48Infoinstup[16716,16724]OS: Windows 10 (10.0.14393) x64
2017-06-26 10:37:48Infoinstup[16716,16724]Memory: 17% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:3969364/4194176K free
2017-06-26 10:37:48Infoinstup[16716,16724]DISKs: C:\ - 150GB free / 237GB total
2017-06-26 10:37:48Infoinstup[16716,16724]Running module version: instup.exe - '17.1.3394.0'
2017-06-26 10:37:48Infoinstup[16716,16724]Running module version: Instup.dll - '17.1.3394.0'
2017-06-26 10:37:48Infoinstupmutex[16716,16724]The ownership of the secure mutex has been successfully taken.
2017-06-26 10:37:48Infoinstup[16716,16724]Loading product state
2017-06-26 10:37:48Infoinstup[16716,16724]Guid = 81e08073-77f7-4be8-8d83-4acec266d9c7, Created = 22:12:51 26.05.2017
2017-06-26 10:37:48Infoinstup[16716,16724]Persistent Guid = 0d4cbdba-8aed-45d9-91ff-f20c0c039099, Created = 22:12:51 26.05.2017
2017-06-26 10:37:48Infoinstup[16716,16724]ProductId = ais
2017-06-26 10:37:48Infoinstup[16716,16724]Edition = 1
2017-06-26 10:37:48Infoinstup[16716,16724]Installed Part info:
2017-06-26 10:37:48Infoinstup[16716,16724]Part 'iex' = 'iex', 9 (0x00000009), 18:06:19 02.05.2017
2017-06-26 10:37:48Infoinstup[16716,16724]Part 'jrog2' = 'jrog2', 5174 (0x00001436), 18:06:19 02.05.2017
2017-06-26 10:37:48Infoinstup[16716,16724]Part 'program' = 'prg_ais', 285477110 (0x110408F6), 10:02:38 03.05.2017
2017-06-26 10:37:48Infoinstup[16716,16724]Part 'setup' = 'setup_ais', 285477110 (0x110408F6), 10:02:39 03.05.2017
2017-06-26 10:37:48Infoinstup[16716,16724]Part 'vps' = 'vps_win32', 386204162 (0x17050202), 18:06:22 02.05.2017
2017-06-26 10:37:48Infoinstup[16716,16724]Latest Part info:
2017-06-26 10:37:48Infoinstup[16716,16724]Part 'iex' = 'iex', 9 (0x00000009), 18:06:19 02.05.2017
2017-06-26 10:37:48Infoinstup[16716,16724]Part 'jrog2' = 'jrog2', 5174 (0x00001436), 18:06:19 02.05.2017
2017-06-26 10:37:48Infoinstup[16716,16724]Part 'program' = 'prg_ais', 285477110 (0x110408F6), 10:02:38 03.05.2017
2017-06-26 10:37:48Infoinstup[16716,16724]Part 'setup' = 'setup_ais', 285477110 (0x110408F6), 10:02:39 03.05.2017
2017-06-26 10:37:48Infoinstup[16716,16724]Part 'vps' = 'vps_win32', 386204162 (0x17050202), 18:06:22 02.05.2017
2017-06-26 10:37:48Inforegistry[16716,16724]BackupFileToRegistry: file 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' was successfully backed up to value 'SetupIniBackup'.
2017-06-26 10:37:48Infousncache[16716,16724]USN cache loaded from the disk.
2017-06-26 10:37:48Infoinstup[16716,16724]Loading Proxy settings
2017-06-26 10:37:48Infoinstup[16716,16724]Proxy-Type: 'no proxy'
2017-06-26 10:37:48Infoinstup[16716,16724]Proxy-Authorization: 'no authentication'
2017-06-26 10:37:48Infoinstup[16716,16724]Proxy-Port: '8080'
2017-06-26 10:37:48Infoinstup[16716,16724]Proxy-Name: ''
2017-06-26 10:37:48Infoinstup[16716,16724]Proxy-User: ''
2017-06-26 10:37:48Infoinstup[16716,16724]Proxy-Pass: '???'
2017-06-26 10:37:48Infopartinfo[16716,16724]SetInstalled: Part package part-iex-9.vpx is installed.
2017-06-26 10:37:48Infopartinfo[16716,16724]SetInstalled: Part package part-jrog2-1436.vpx is installed.
2017-06-26 10:37:48Infopartinfo[16716,16724]SetInstalled: Part package part-prg_ais-110408f6.vpx is installed.
2017-06-26 10:37:48Infopartinfo[16716,16724]SetInstalled: Part package part-setup_ais-110408f6.vpx is installed.
2017-06-26 10:37:48Infopartinfo[16716,16724]SetInstalled: Part package part-vps_win32-17050202.vpx is installed.
2017-06-26 10:37:49Infoguiwizard[16716,16724]Running module version: HTMLayout.dll - '3.3.2.1'
2017-06-26 10:37:49Infoguiwizard[16716,16724]Loaded module version: C:\Users\Paedy\AppData\Local\Temp\_av_iup.tm~a15356\HTMLayout.dll - '3.3.2.1'
2017-06-26 10:37:49Infoguiwizard[16716,16724]Setup gui was successfully started.
2017-06-26 10:37:49Infoinstupcore[16716,16724]Sfx setup update has started.
2017-06-26 10:37:49Infoservers[16716,16724]Server definition(s) loaded for 'C:\Users\Paedy\AppData\Local\Temp\_av_iup.tm~a15356\servers.def': 29 (maintenance:0)
2017-06-26 10:37:49Infoservers[16716,16724]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url 'http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:38:04Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f5136535.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2017-06-26 10:38:04Infoservers[16716,16724]ChooseServer: selected server 'Download p4085325 AVAST9 Server' with current url 'http://p4085325.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:38:21Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://p4085325.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2017-06-26 10:38:21Infoservers[16716,16724]ChooseServer: selected server 'Download f6761140 AVAST9 Server' with current url 'http://f6761140.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:38:38Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f6761140.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2017-06-26 10:38:38Infoservers[16716,16724]ChooseServer: selected server 'Download z2461313 AVAST9 Server' with current url 'http://z2461313.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:38:55Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2461313.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2017-06-26 10:38:55Infoservers[16716,16724]ChooseServer: selected server 'Download s4705686 AVAST9 Server' with current url 'http://s4705686.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:39:12Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://s4705686.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2017-06-26 10:39:12Infoservers[16716,16724]ChooseServer: selected server 'Download z9820048 AVAST9 Server' with current url 'http://z9820048.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:39:29Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9820048.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2017-06-26 10:39:29Infoservers[16716,16724]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url 'http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:39:46Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t3036159.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2017-06-26 10:39:46Infoservers[16716,16724]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url 'http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:40:03Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2217299.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2017-06-26 10:40:03Infoservers[16716,16724]ChooseServer: selected server 'Download w9448963 AVAST9 Server' with current url 'http://w9448963.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:40:20Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://w9448963.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2017-06-26 10:40:20Infoservers[16716,16724]ChooseServer: selected server 'Download k6375621 AVAST9 Server' with current url 'http://k6375621.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:40:37Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://k6375621.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2017-06-26 10:40:37Infoservers[16716,16724]ChooseServer: selected server 'Download h0637628 AVAST9 Server' with current url 'http://h0637628.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:40:39Infoservers[16716,16724]ChooseServer: selected server 'Download j8087387 AVAST9 Server' with current url 'http://j8087387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:40:54Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://j8087387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2017-06-26 10:40:54Infoservers[16716,16724]ChooseServer: selected server 'Download h1874089 AVAST9 Server' with current url 'http://h1874089.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:41:11Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h1874089.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2017-06-26 10:41:11Infoservers[16716,16724]ChooseServer: selected server 'Download w6607332 AVAST9 Server' with current url 'http://w6607332.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:41:28Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://w6607332.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2017-06-26 10:41:28Infoservers[16716,16724]ChooseServer: selected server 'Download j8087387 AVAST9 Server' with current url 'http://j8087387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:41:45Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://j8087387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4
2017-06-26 10:41:45Infoservers[16716,16724]ChooseServer: selected server 'Download k6375621 AVAST9 Server' with current url 'http://k6375621.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:42:02Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://k6375621.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5
2017-06-26 10:42:02Infoservers[16716,16724]ChooseServer: selected server 'Download k6375621 AVAST9 Server' with current url 'http://k6375621.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:42:19Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://k6375621.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6
2017-06-26 10:42:19Infoservers[16716,16724]ChooseServer: selected server 'Download z2461313 AVAST9 Server' with current url 'http://z2461313.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:42:36Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2461313.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7
2017-06-26 10:42:36Infoservers[16716,16724]ChooseServer: selected server 'Download v7630928 AVAST9 Server' with current url 'http://v7630928.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:42:53Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v7630928.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8
2017-06-26 10:42:53Infoservers[16716,16724]ChooseServer: selected server 'Download d3116203 AVAST9 Server' with current url 'http://d3116203.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:43:10Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d3116203.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
2017-06-26 10:43:10Infoservers[16716,16724]ChooseServer: selected server 'Download x6055396 AVAST9 Server' with current url 'http://x6055396.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:43:27Errordldwrap[16716,16724]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://x6055396.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10
2017-06-26 10:43:27Infoservers[16716,16724]ChooseServer: selected server 'Download j8087387 AVAST9 Server' with current url 'http://j8087387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-06-26 10:43:29Errorpkgengine[16716,16724]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]

In the past I had the same problem and I solved it with downloading the offline version.
But now I get the message that the virus database is out of date and so I tried to reinstall the software because they can’t update the virus database :cry:

If I open the link “http://d3116203.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx” in chrome, firefox and internet explorer, then I get a file download of prod-pgm.vpx. (md5: b82ee2b00bfce7a98b5a3b72466396d7, 446 Bytes)
Don’t know why the software is not able to download it. It’s easier as easy ;D

Maybe you can fix this in further versions. I will use offline install in the meanwhile.
But because I can’t update the virus database it is really bad for me with this workaround!


https://abload.de/img/20170626131944avastfrdyse3.png

(Unbekannter Fehler is “Unknown error” in english!)

Could you try changing your DNS to Google and check if that will solve the issue?

According to the log you’re running an outdated version (17.1).
Update to the latest version (17.4.2294): https://forum.avast.com/index.php?topic=201729.0

Running version 17.1 should still be able to update the VPS.

Might be a bug/conflict in the older build, we can always dig deeper, if needed.

Change your DNS to the one from Google and try again.

See Reply #1 from Alikhan. :wink:

I have the same Problem in Windows XP.

I already tried to use google dns (8.8.8.8) but it still shows errors.

Start a new topic and provide details.

Basicly it was the same problem like written by the threads author.
I tried to set Google DNS Server, but no effect.

The Domain Name was corrently resolved.

I dont create a new Topic for this, I dont have any new Informations about the Problem.
And I bypassed the problem by downloading an offline installer for the same avast version.

Offline installer was working fine.