Https scanning setting in Web Shield causing websites to be inaccessible/load slowly

Https scanning setting in Web Shield causing websites to be inaccessible/load slowly

New incident: Investigating

We are currently investigating an issue for AVG and Avast Business program version 24.10 preventing websites to be accessed/causing websites to load slowly with https scanning setting in Web Shield enabled

Time posted

Nov 21, 04:33 EST

Components affected

Operational15x15 Antivirus Service
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Https scanning setting in Web Shield causing websites to be inaccessible/load slowly

Incident status: Monitoring

A fix for AV program version 24.10 has been released on Friday Nov/22/2024 and currently there are no new reports coming in during and after the weekend.
Should you still face the issue while having https scanning enabled in the Web Shield component, please reach out to the SMB support.
For now, we will be monitoring the situation during the coming days before eventually closing the incident.

Time posted

Nov 25, 05:02 EST

Components affected

Operational15x15 Antivirus Service
View 2 previous incident updates

Incident status: Monitoring

A fix for AV program version 24.10 has been released on Friday Nov/22/2024 and currently there are no new reports coming in during and after the weekend.
Should you still face the issue while having https scanning enabled in the Web Shield component, please reach out to the SMB support.
For now, we will be monitoring the situation during the coming days before eventually closing the incident.

Time posted

Nov 25, 05:02 EST

Components affected

Operational15x15 Antivirus Service