I am Game Developer and my Users are being blocked by Avast from yesterday.

Viruses and worms
1

Hello!

I am Gloria Victis developer.
www.gloriavictisgame.com

Somehow Avast started to mass blocking our players, even since there was no update in those days it just came suddenly. We are using Unity3D engine.

Is there anychance our filenames GVLauncherUpdater.exe, GVLauncher.exe and gv.exe got blacklisted by Avast?
I’v tried running them at Virustotal and they are totally clean.

I am not sure if I am posting in a correct section but did my best to try to find it.

Kindly Regards,
Jan

2

Can you have someone send you a screenshotÉ

3

http://gyazo.com/2bf53a97727c145354ed4de03cd21133

https://www.virustotal.com/pl/file/a4278d893467a335f4e43f78e17876c8c25385feb3009e707462c116b44feecd/analysis/1418769826/
https://www.virustotal.com/pl/file/408e74ed4529e33e65f74df47866a9727fbf8e00328655278eae8a2e11bcf541/analysis/
https://www.virustotal.com/pl/file/a4278d893467a335f4e43f78e17876c8c25385feb3009e707462c116b44feecd/analysis/

4

Well there goes my suspicion…

You can report it as a False Positive by emailing virus@avast.com (ZIP it password protected (Password: FP) Include the password in the email!! (Correct Case Sesntivity!

Or

Go into the Virus Chest (Statistics - Companent Status - Virus Chest - Find the file(s), right click and Submit to virus Lab. Fill it out accordingly.)

Also, I would take down the image, and modify so we cantt see the skype names.

5

See: http://www.herdprotect.com/gvupdater.exe-8439ae0fb7c1c81fd9d989a78dc17570484ffebd.aspx
Given as a possible false positive - http://www.herdprotect.com/gvupdater.exe-8439ae0fb7c1c81fd9d989a78dc17570484ffebd.aspx
→ dubious; info: http://www.sosvirus.net/contentagent-exe-suspicious-gen-f47v0713-t91380.html

polonus

6

Hello,

Thanks for your replies, I’v emailed avast with the zip.

I see, there’s a false positive, is there anything we could do about that? Sorry for being newbie but I am totally out of Antiviruses topic.

7

Hello,

can you please send us these files on email? Because when I search through our DB I found only one of these files. I turned detection off but we need the rest of files to fix all false positives,

Sorry for your inconvenience,

Jan

8

Hello,

I’v sent them about 12 hours ago at virus@avast.com

Kindly Regards,
Jan

9

Might be worth it too send them again, or upload them to wikisend.com and post a DL link here for Sirmer to see.

10

Link to the exe package - password is FP : https://dl.dropboxusercontent.com/u/7145502/Gloria%20Victis.rar

By the way - should we contact Avast everytime we change those files? As for example we will be moving from custom launcher into Unity3D based next week.

11

Or just post back here if problems recurr

12

Files are no longer detected by Avast :slight_smile:

13

Thank you very much! Gonna reply after 24 hours without more support cases about that. :wink:

14

It looks to be working! Thank’s everyone for helping us.
That’s not much I could offer for help but everyone who’s helped in this topic could message me with email adress so I could send invitation to the game :wink:

Kindly Regards,
Jan

15

I’d usually say send away. But with Christmas coming quickly, I wouldn’t have time to play!

Thanks for the offer though!

16

Ok, sadly after creating a new version of our launcher some people are getting blocked with Avast Pro again.
As we are creating a new launcher version almost every two weeks I would like to ask if there is any way to prevent it? We are using Unity3D engine for it.

17

We have been there before: http://answers.unity3d.com/questions/603650/avast-suddenly-sees-unityscriptdll-as-virus.html

polonus