Hello, that’s the problem, on the thread name, I can’t change my profile picture since long time.
The profile you are using was only created today, where does the “I can’t change my profile picture since long time” come from ?
Which profile picture avast forum or the my.avast.com picture ?
What happens when you try to change it, e.g. what errors are displayed ?
Just a guess…
The image you are trying to use is too large and/or not in a allowed image format.
It’s the profile picture of the avast account itself, not the forum one, I can send a picture about this problem if nobody can’t understand what I am meaning.
Are you trying to do this via the avastUI - account feature ?
There are occasions where connections to and from the UI to the account aren’t very good.
Or are you trying to do it using your browser to my.avast.com ?
This I believe is the best way to do it as you aren’t adding the complication of trying to transfer from the UI to your account.
See reply #2
Make sure it is a avatar and not a large image.
This should make it easier:
http://screencast-o-matic.com/screenshots/u/Lh/1478996530973-41478.png
[b]https://www.youtube.com/watch?v=HsZTsZMvICM[/b]
When I try to change my profile picture on Avast.com, I get the following error:
Server not responding. Please try again later.
The size of the picture I’m using is only 200kb, so it’s not huge. I’vet tried through the Avast GUI and going to my.avast.com. Still get the same message.
That sounds like a server problem. I just changed my profile picture on the my.avast.com account.
I suggest you try it again.
http://screencast-o-matic.com/screenshots/u/Lh/1495905880322-98265.png
I can confirm that is also working for me, changed profile image at my.avast.com directly from my browser (not from the avastUI).
Having set the profile image it is now shown on the avastUI screen. All appears to be working as expected.