I Can't Do Anything With Avast

Avast Free Antivirus / Premium Security
1

My product’s registration has expired and I can’t update it or update the program. I was able to do the 30 Day registration once, but can’t get to it anymore.

When I try the Register Now or Offline Registration button a window pops up, but can’t connect to the server. I downloaded the latest version of Avast, but it doesn’t load giving a kernel.dll error and something else. What do i do? Thanx!

2
  • Which Avast…? (Free/Pro/IS/Premier)
  • Which version…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
3

I have problems with 2 old computers.

  • Free
  • 11.2.2262 (04.27.2016)
  • XP (32 bit)
  • No other security
  • I had Norton on one computer and nothing on another.

After I try to register through Settings a small window pops up and tries to load and then closes. When I try to Activate there’s no connection to the Avast server saying “The Online Content Is Unavailable.”

Wen I try to update Avast by downloading the install file I get 2 errors:

  • The procedure entry GetLogicalProcessorInformation could not be located in the dynamic link library.
  • The instruction at "0x0018a3e"refrenced at “0x0018a3e.” The memory could not be written.
4

Which SP…?

5

Both computers use SP 2.

6

You need to update to SP3, else Avast won’t work.

7

XP SP3 is the requirement for the latest versions of avast, also there is a requirement that your CPU (processor) can handle the SSE2 instruction set.

You may have to stick with an older version of avast.

8

I don’t mind using the old version, but how do I register when all I get is “The online content is unavailable?”

9

This should help you https://forum.avast.com/index.php?topic=164936.msg1322691#msg1322691

10

Whatever Avast did it seemed to fix the problem. Both machines are now secured. Thanx!

11

You’re welcome. Don’t forget to uncheck the auto update option.