Can Someone help me with this. I got charged by Dri*avast Software thru DigitalRiver but I did not order anything. I got no Order ID. No avast Account and did not subscribed to any avast subscription. How can I cancel whatever this is? I dont wanna be charged for something I did not want. Thanks a bunch in Advance.
Support >> https://support.avast.com/en-us/contact/
I tried this already. It’s not working for me. I dont have an order ID. No order mail. Or confirmation mail. No avast account. Since i didnt subscribed to any. I tried and followed the steps in cancellation of automatic renewal. But I just end up lost in what to do. :‘( :’(
I’ve reported this to Avast for you. Please wait for a reply. It may take a little while.
Hello Frances Agnes,
Thank you for your message and I do apologize for inconvenience involved. The charge was processed due to the auto-renewal feature enable on your trial subscription. However refund was already successfully processed and you should have it back on your account.
I hope this helps.
Best regards,
Andrew Sestak
Avast software
Hello,
While this is an old topic, I have been researching this same issue as I have just found the same kind of charge in my account. I sent a support message because I am unhappy with this. I had no account with avast or anything and have no record of ever even giving my information to avast. Time has passed since this charge and I looked into banking record because there were some numbers no adding up. Looking for help as well if this thread is of any help as I see someone has helped here. Other threads show those involved in heated debates about the subject, but this is not something I want to argue about. Simply looking for help on the matter and looking for a refund. I made this account just to be able to take place in the forums as well as submit a report. This charge is unidentifiable from the source as I have never received an email from avast in any way, shape, or form nor do I have avast software installed on my devices. Very concerning. Please help if able at all.
Best Regards,
Josue R.
It takes 7-10 business days to get a reply. Don’t send in a new request since that starts the process all over again.
If after you’ve received your reply and your problem was not resolved, post your support # here and we’ll try to pass it on to support.
Will do. I do have one number here which is my request number : 0737163
Hope that’s the right info. Thank you for your help.
Same situation…
Unknown Charges.
Not using software.
Craziness.
This stinks.
Angry, cranky, and ready to announce same.
–Rick Raymo
8023651825
RickRaymo01@Gmail.com
https://www.linkedin.com/in/rickraymo
This is an open forum. Unless you like SPAM, remove your personal information by selecting Modify.
Follow the instructions already posted and contact Avast Customer Support.
Hello. I got charged by Dri*avast Software through DigitalRiver too. I have no order, no Order ID. I couldnt contact with Avast Support they always asked Order ID. I once used Avast Free Antivirus but I never ordered ANYTHING. Please help me 
It also happened last year and I thought I fixed it but I guess not…
Not advisable to put your email on an open forum unless you’d like it to be harvested by spammers :o
oops sorry :o
Hopefully you edited it quick enough :-\
yeah thank you so much I couldnt think carefully :-[
You wouldn’t be charged unless you gave them your credit card info.
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don’t have an order # use 00000000 then explain your problem.
I dont remember giving them my credit card info but thank you
I was also charged both last year and now again. Contacted them last year and told them I have no idea what this account was and to cancel. Apparently they did not because another $53 just came out of my bank. Opened another ticket so lets see if that works.
Should be smooth.
Keep us informed here on the forum.
Dri avast software charged me 79.90 usd dollar which i never bought no order number can you refund my money back ?