I have a problem with a game

Hello all ! I downloaded a game , not a crack , a secure game , but when I try to launch the game I am noticed with this : ,Can’t connect to the server" . The support of the game said me the antivirus saw the game like a PUPs and I must to :
-Stop the activity of the antivirus , launch the game and after that start the antivirus ;
-To past it into a trusting list , but I don’t know how to do that .

I like the second choice , because the first is suspicious .

Please help me .

Best wishes,
Paul

GUI>Settings>Antivirus>Exclusions :slight_smile:

I did that but the problem are not succed . What do you advice me ? Stop the antivirus temporally and start again , when I scan the game I am noticed ‘‘some files could not be scaned’’ . I know this isn’t is threatening , but I don’t know what I must to do …

Please , someone help me …

Best wishes,
Paul

Again I do an appeal at you . Please someone give me an advice … Stop the antivirus temporaly , or not ?