I have major viruses!

Avast Free Antivirus / Premium Security
1

:'(Can someone help me, I am GREEN at this, I have the home version of Avast.
I have 2 infected files, I have a bug in the operating memory and it appears in the windows folder(not that that means anything to me!) but the scan says "file is in windows folder, are you sure you want to move it).
I only tried to move it because when I tried to repair it it said “NO!!”, ERROR 42060, but once again it means NOTHING to me, I’M VERY GREEN AT THIS!!

I think my computer is nearly dead and I don’t know what to do, my son suggested that we may have to completely empty the computer out and re-install windows, but we don’t know how to do that either.

Please can somebody advise me what to do, cos I have NO Tech knowledge and no money to get an expert and I use this computer for homeschooling!

Hope you guys can help! Look forward to hearing from someone!

2

What is the name of the file it wants to move?

3

Hey thanks for the reply!!

THe file is File C:WINDOWS/SNSYS.dll

4

Hey Culpeper,

IT doesn’t necessarily want to move it, but it asked me what I want it do with it, and after I had tried to repair it I didn’t know what to do next!

5

One moment please…

6

Okay, try it again only this time move it to the virus chest.

7

If that doesn’t work be patient and one of the techs will answer soon.

8

What Virus does Avast report? You may test the file here, too:
http://www.kaspersky.com/remoteviruschk.html
Say wat KAV reports in it. BTW: What is the second file?

9

quickdraw,

I did a Google search for “SNSYS.dll” and came up empty, but the search results suggested “SNDSYS.DLL” as a possiblity. Did you mistype the name?

If you have to delete the file or put it in the Virus Chest, make sure you have a backup copy first. Removing the file may leave you worse off than living with the virus. It could cripple your system if it’s a vital Windows DLL; if it was installed by an application, the application might fail to load, or some feature might cease to work. Check your installation disks for a copy to restore the file.

You may be able to determine what the DLL belongs to by checking its properties. Right-click on the file in Explorer, select Properties from the context menu, and click on the Version tab. Examine the fields listed to see if the company and application are specified.

Regards,
Hornus

10

I think she is gone for good. Hope things turned out all right ???