i quickly got an email telling me what Avast needs to find my Account and all that so i can get my Refund
did all that send everything in
TWICE
and i am not gettign an answer anymore
what am i supposed to do
i even issued a second refund
in that one i already Provided ALL the data that was needed and i got the SAME email telling me theres things needed i Already provided
i mean thats fine but shouldnt there be an answer comming in like
we acceptet the refund or anything im just concerned nothing happens for 30 days and they keep the
money even tho the programm didnt do as i expectet it to do
As I said -“I don’t work for avast” so my knowledge of the functioning of refunds/support ticket notifications is extremely limited.
In my limited experience people should get an acknowledgement of the support ticket (with a link back to the ticket) and generally non receipt of such acknowledgement is likely to be either a typo in the email address or being caught in a spam filter.