I need an invoice. Purchased direct from Avast online. How do I get one?!!

General Topics
1

How hard can it be to find out where I can download an invoice?!!

Please can someone help me!

thanks
Royce

2

→ https://avast.com/find-order

3

Thanks! Can you advise what my order number would be? I received a product serial number, but can’t find the order number anywhere?!

thanks again…

4

You should find it in the email with the license.

5

This is the problem - I don’t have the email any more… No idea where it’s gone… Believe me i’ve searched everywhere!
With most websites you can go to a payments or billing page and list the payments or invoices from previous purchases…?

6

Do you have a my(dot)avast(dot)com account?
Do you still use the same email address you used to purchased your license?
It’s very important that you do because that is what avast uses to send or “resend” your purchased license(s).
And if you did not close out that email account and you failed to untick the auto-payment you may get a rude surprise
at the end of you license period. Without that email it might be impossible for avast to chase it down.

7

Hi, thanks for helping me out…

Yes I still use the same email address… I just somehow lost the confirmation email from Avast and now I need the invoice for our accountant… I couldn’t find a “resend invoice” button anywhere on any of the portals / client software…

Any ideas?

8

See if that helps: https://www.avast.com/resend-license-paid.php

9

Ahh! Awesome thanks… That’s what i was looking for… So I got the license file and looked in it and saw my customer number, but no sign of an order number which is what I need to “look up my order”…?

10

You’re welcome.

11

Hi royce5,

I just re-sent to you the confirmation email of your purchase. It should contain the order ID and your password to log in to the order portal.

Cheers!

12

Hi Moroni, thanks for coming back to me!

However there is still no sign of the order number anywhere on the email - not in the subject, body or the license file attachment.

The body is as follows:

Dear valued customer,

We have received your request to re-send the license file for your Avast program.

To insert your license, please follow the instructions below:

  1. Please make sure you have installed Avast Pro Antivirus, Avast Internet Security, or Avast Premier on your computer.

  2. Your license file is attached to this email. Please save the license file to a secure folder on your hard drive. This file is needed to fully activate your Avast program – it will not install the program so please do not try to open the file before you have installed avast antivirus on your computer.

If you did not receive the attachment, please make sure that your e-mail client and Internet provider allows you to receive attachments and then request your license again.

  1. If you have installed avast antivirus on your computer, you only need to double-click on your license file to insert it in the program.

  2. Alternatively, open the Avast Interface and click on the Settings tab.

Select “Subscription” and then “Insert license file”. Then simply browse your files to locate the file “License.avastlic”. Click on this file to select it and click “Open”.

  1. You will be asked if you are sure you want to insert the selected license. Click “Yes”. Your license will now be activated automatically for the valid period of the license.

Note: Your license is valid from the day of purchase, not from the day of activation.

If you have any difficulties inserting the license file please check the link below to find more information.
http://www.avast.com/support

Thank you for purchasing Avast

Best regards,

Your Avast team

13

Hi royce5,

That is not what I sent to you. That email comes from https://www.avast.com/resend-license-paid.php

Please check your Spam folder for an email that says:

Name_Surname, thank you for becoming an Avast customer

Here is a summary of your order, plus the installation instructions and several links you might find useful.

I just sent it once more.

14

Ok got it… in the spam folder…
Thanks so much for your persistance! Really appreciated!

Cheers

15

Good :slight_smile:

Cheers!

16

Hi Tried purchasing the Avast Premium Security 1yr,1pc. Amount of 1068/- successfully paid though my credit card to “Avenue India avast c Mumbai” on 7th April,2020.
But I did not received the activation code .
Please help for this ,how to proceed. Also i did not receive the invoice.

17

→ https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)

18

Contact Sales: https://support.avast.com/en-us/contact/sales/
If you don’t have an order # use 00000000 then explain your problem.