I just rebooted my system (just finished installing avast! premier 2014) and then, when I tried to initialize the avast! UI, this message pop up on the screen:
“The instruction at 0x773ea202 referenced memory at 0x00000050. The memory could not be read. Click on OK to terminate the program”
My OS is Windows 7 Home Premium SP1 32-bit.
Every time when I want to start avast that error message pops up.
Any fixes?
I removed the other version with avastclear.exe and reinstalled avast! Premier 2014 version 9.0.2007. I don’t use any other security software.
But also when I reboot, I still get the error message when I want to start up the avast! UI.
Well straight off I can see you have Advanced System Care by Iobit installed “Malware Fighter” ( you said there was no other security installed ??? ) this will need to be removed, number 17 in the list http://singularlabs.com/uninstallers/security-software/ is the Iobt removal tool which should be run after uninstalling normally.
Bitdefender has also been installed in the past so you will find a removal tool at the same site I supplied you a link to for Iobit.
Once all that is removed and the system has been rebooted you’ll probably have to perform a clean install of avast as these other programs that are installed have more than likely corrupted the Avast install.
:‘( :’( :‘( :’( Still the same error message but now it says "The instruction at 0x7735a202 referenced memory at 0x00000050. The memory could not be read.
WHYY
That would help… Also could you run sfc to verify windows files
To do this open an elevated command prompt :
Go Start > All Programs > Accessories
Right click command prompt and select run as administrator
In the black box that opens type the following command :
:Commands
[CREATERESTOREPOINT]
:OTL
DRV - File not found [Kernel | On_Demand | Stopped] -- xjlgemmd.sys -- (xjlgemmd)
DRV - File not found [Kernel | On_Demand | Stopped] -- tosiudtw.sys -- (tosiudtw)
DRV - File not found [Kernel | On_Demand | Stopped] -- gzptsynp.sys -- (gzptsynp)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (gdrv)
O4 - HKU\.DEFAULT..\Run: [Agent portofel Bitdefender] "V:\Program Files\Bitdefender\Bitdefender\pmbxag.exe" File not found
O4 - HKU\.DEFAULT..\Run: [Agentul aplicatiei Portofel Bitdefender] "V:\Program Files\Bitdefender\Bitdefender\bdapppassmgr.exe" File not found
O4 - HKU\.DEFAULT..\Run: [Portofel Bitdefender] "V:\Program Files\Bitdefender\Bitdefender\pwdmanui.exe" --hidden --nowizard File not found
O4 - HKU\S-1-5-18..\Run: [Agent portofel Bitdefender] "V:\Program Files\Bitdefender\Bitdefender\pmbxag.exe" File not found
O4 - HKU\S-1-5-18..\Run: [Agentul aplicatiei Portofel Bitdefender] "V:\Program Files\Bitdefender\Bitdefender\bdapppassmgr.exe" File not found
O4 - HKU\S-1-5-18..\Run: [Portofel Bitdefender] "V:\Program Files\Bitdefender\Bitdefender\pwdmanui.exe" --hidden --nowizard File not found
:Commands
[resethosts]
[emptytemp]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.