I stopped the free trial of Avast Cleanup, but still get prompts to run the program

Avast Cleanup
1
  • I chose NOT to continue using Avast Clean up after the free trial, but still receive prompts to run it. I have NOT . How can I stop receiving these prompts?
2

First, I’m an Avast user and not an Avast Team member.

Two things:

  1. Did you set up a payment mandate ?
  2. I believe this is a requirement for a free trial of a Paid product - if so you need to cancel that or payment will be actioned.
  3. Do you still have it installed ?
  4. If not, it could be the main Avast avast program you have installed (?) responsible for this. As they would somehow be incorporated.
3

Yes. I have auto renewal for my regular Avast Premium protection, so that would have applied however I cancelled a couple days prior to the end of the trial.
No, it is not in my Subscriptions now.

4

There have been instances where the auto payment of subscriptions can be actioned early, so it isn’t a great idea to leave it close to it being actioned.

Personally, I have never paid for a free trial of any product Avast or any other program.
I have some paid programs, but I would never consider an Auto Payment Mandate.

Never having used Avast Premium or the CleanUp product, I can’t speak from personal experience, but I suspect there would be a degree of integration with Avast Premium. Is there anything relating to CleanUp within Avast Premium Settings ?

5

Thanks. As far as I can tell from examining my subscriptions, the only one active at present is the Avast Premium. There is a grayed out subscription image to Clean Up, and when I click on Invoice, it shows $0 charges. Last night, I checked in my Windows Programs list and found Clean up still there, so I uninstalled it. I suspect this is what was generating the pop ups after the trial ended. What I don’t understand is when I cancelled the trial, Avast didn’t automatically REMOVE all files associated with the program trial. We shall see if my uninstall did the trick to stop the popups.

6

You’re welcome.

I would understand why they don’t remove programs that you installed.

I suspect that many may consider that an infringement on ‘your’ PC as you installed it. You may have made changes within the program which would also be lost.

7

Just uninstall Avast Cleanup completely, even if the trial is over. Go to Control Panel > Programs > Uninstall, and remove it. If you’re still getting prompts, try using Avast Uninstall Utility to fully remove it. Also, check if any Avast-related tasks are still in your startup or task scheduler and disable them.

8

Yes, I did that a couple of days ago and it seems to have done the trick. No new prompts since. Thanks.