I think I've been hit with an unknown virus :(

Well… sigh I think I have a virus. Ok here’s the symptoms:

I’m gonna be on for a while so I will have quick responses so don’t go anywhere :slight_smile:

I have Windows Vista SP1

Some programs now refuse to start up, I had a real hard time opening avast! and other security software.
Some times my computer fails to restart (When I click restart it’ll shut down then lock the system up)

Firefox sometimes starts automatically (a web page (my home page) just appears.)

My computer is getting a little slow…

Right now it’s fine, but sometimes it’s even hard just to get some of my programs to start up.

Incase you refer hijackthis… I don’t know how to use it so I might need a guide.

I did a boot time scan (I scanned archive files too)

It could not scan 4 files

here is an example error message: C:\Program Files\Scansoft\om(n?)ipagesE4.0\opproger.chm# To pics Error 42136 {CHM

then I got another one this error message says error 42136{CHM archive NETFILE_15.swf is corrupted

I did a full scan with SUPERantispyware nothing found not even a tracking cookie.

I’m scanning with spybot right now…

Here is all my security apps:

Linkscanner Pro trial
Avast! Free edition
SAS
Spybot S&D
SpywareBlaster
COMODO Firewall Pro

P.S My computer is also real slow… (I use ccleaner)

Ok, thanks essexboy for this. A little guide on how to run HijackThis. There are plenty of people who know how to read this log file here. And for the time being, you might want to perform an online scan. Kaspersky is a good choice for this. The free Kaspersky Online Scanner does not scan boot sectors and MBRs, so it cannot detect malicious code located in these areas. http://www.kaspersky.com/kos/english/kavwebscan.html

I’ll do the online scan first… I’ll report if it finds anything.

I’m downloading hijackthis…

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:19:00 PM, on 27/03/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\SysMonitor.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpWareSE4.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\ExPLabs.com\LinkScanner\LinkScannerMonitor.exe
C:\Program Files\COMODO\Firewall\cfp.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EXE
C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\System32\notepad.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.rd.yahoo.com/customize/ycomp/defaults/sp/*http://ca.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mytelus.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.ca.acer.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.ca.acer.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://ca.rd.yahoo.com/customize/ycomp/defaults/su/*http://ca.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\ExPLabs.com\LinkScanner\LinkScannerIE.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Windows\system32\ActiveToolBand.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O4 - HKLM..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM..\Run: [ATICCC] “C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe”
O4 - HKLM..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM..\Run: [Acer Empowering Technology Monitor] C:\Windows\system32\SysMonitor.exe
O4 - HKLM..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
O4 - HKLM..\Run: [Acer Product Registration] “C:\Program Files\Acer Registration\ACE1.exe” /startup
O4 - HKLM..\Run: [Acer Assist Launcher] C:\Program Files\Acer Assist\launcher.exe
O4 - HKLM..\Run: [TELUS] E:\Install\TELUS.exe
O4 - HKLM..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM..\Run: [SSBkgdUpdate] “C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe” -Embedding -boot
O4 - HKLM..\Run: [OpwareSE4] “C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe”
O4 - HKLM..\Run: [QuickTime Task] “C:\Program Files\QuickTime\QTTask.exe” -atboottime
O4 - HKLM..\Run: [Adobe Reader Speed Launcher] “C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe”
O4 - HKLM..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM..\Run: [linkScanner Monitor] C:\Program Files\ExPLabs.com\LinkScanner\LinkScannerMonitor.exe /auto
O4 - HKLM..\Run: [COMODO Firewall Pro] “C:\Program Files\COMODO\Firewall\cfp.exe” -h
O4 - HKCU..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU..\Run: [???] ???e
O4 - HKCU..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User ‘LOCAL SERVICE’)
O4 - HKUS\S-1-5-19..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User ‘LOCAL SERVICE’)
O4 - HKUS\S-1-5-20..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User ‘NETWORK SERVICE’)
O4 - HKUS\S-1-5-21-4280298693-1241380071-370970350-1001..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe (User ‘Alex’)
O4 - Global Startup: Empowering Technology Launcher.lnk = ?
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\npjpi150_10.dll
O9 - Extra ‘Tools’ menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\npjpi150_10.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra ‘Tools’ menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O10 - Unknown file in Winsock LSP: c:\program files\explabs.com\linkscanner\wrnetdrv.dll
O10 - Unknown file in Winsock LSP: c:\program files\explabs.com\linkscanner\wrnetdrv.dll
O10 - Unknown file in Winsock LSP: c:\program files\explabs.com\linkscanner\wrnetdrv.dll
O10 - Unknown file in Winsock LSP: c:\program files\explabs.com\linkscanner\wrnetdrv.dll
O10 - Unknown file in Winsock LSP: c:\program files\explabs.com\linkscanner\wrnetdrv.dll
O10 - Unknown file in Winsock LSP: c:\program files\explabs.com\linkscanner\wrnetdrv.dll
O10 - Unknown file in Winsock LSP: c:\program files\explabs.com\linkscanner\wrnetdrv.dll
O10 - Unknown file in Winsock LSP: c:\program files\explabs.com\linkscanner\wrnetdrv.dll
O10 - Unknown file in Winsock LSP: c:\program files\explabs.com\linkscanner\wrnetdrv.dll
O10 - Unknown file in Winsock LSP: c:\program files\explabs.com\linkscanner\wrnetdrv.dll
O10 - Unknown file in Winsock LSP: c:\program files\explabs.com\linkscanner\wrnetdrv.dll

O13 - Gopher Prefix:
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} - http://launch.gamespyarcade.com/software/launch/alaunch.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install/installer.exe
O18 - Protocol: intu-qt2007 - {026BF40D-BA05-467B-9F1F-AD0D7A3F5F11} - C:\Program Files\QuickTax 2007\ic2007pp.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\ExPLabs.com\LinkScanner\XPLPP.dll
O20 - AppInit_DLLs: C:\Windows\system32\guard32.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: ePerformance Service (AcerMemUsageCheckService) - Unknown owner - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\Firewall\cmdagent.exe
O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LibUsb-Win32 - Daemon, Version 0.1.10.1 (libusbd) - http://libusb-win32.sourceforge.net - C:\Windows\system32\libusbd-nt.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe

This should help:

http://www.computerhope.com/forum/index.php?PHPSESSID=421e0f4a9cd9e240ce482df344bb1578&topic=50120.msg314999#msg314999

Hey look at this… do you think this is a hint?

This is under Startup in MSCONFIG

(the foreign program)

http://usera.imagecave.com/alex_the_great/avasthint.jpg

WAIT!!! those symbols were with the link you gave me… should I delete that entry? Please tell me if this can harm my computer first.

It won’t harm your computer- it’s an application not a part of the system.

Zap it and reboot.

But do you know if that is the file causing the problems I heard it’s a build in file for Acer computers…

OH NO :o :o :o :o :o

It’s in the log but not in the hijackthis menu!!!

I looked all over for it but it’s only in the textpad log not the log after u click scan!

You could try disabling it in Startup and see if the problem persists.

To remove it, use RegEdit:

Go Start. In Start search bar, type in: regedit Hit Enter Registry Editor will open. Navigate to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run In right pane, look for a wacky entry like: Code:
[?????????] ??????????????e

If found, right click, and Delete