inbox toolbar

Viruses and worms
1

I have a computer infected with inbox toolbar. The computer had Avast Internet Security installed at time of infection.

Avast full scan and Malwarebytes (free) scan do not detect the infection.

The only thing Avast detects are the illicit attempts to access the internet. However, the alert pop up does not offer any option to remove the cause.

When I try to uninstall inbox toolbar via the control panel, nothing happens. If I attempt to remove any program following a failed uninstall of inbox toolbar, nothing will uninstall. In these cases I see a pop up telling me to wait until the first uninstall request (of inbox toolbar) completes. Of course, it doesn’t complete.

While the computer is connected to a modem, even getting the Task Manager to pop up is nearly impossible.

How can I remove inbox toolbar?

2

https://forum.avast.com/index.php?topic=53253.0

3

How do I disable/uninstall Inbox.com Toolbar? https://www.inbox.com/help/?id=4038&b=1

if that dont do it, attach the requested logs from the guide Eddy gave you

4

Please forgive my ignorance.

I was taught that visiting the site responsible for an infection was unwise. Can you confirm that I should go to inbox.com.

5

link goes to uninstall instructions …

alternative use the link Eddy gave you and follow instructions
attach Malwarebytes and Farbar Recovery Scan Tool logs …

when logs are attached, a log expert will have a look and assist you removing anything found

6

Inbox.com uninstall directions are false. They say to go to Tools-Manage add-ons, then disable Inbox. Inbox does not appear there, even when all add-ons are displayed

Further, their instructions say that Inbox can by uninstalled via the Control Panel. This too is false.

7

then follow the guide Eddy gave link to for help…