Dear Avast Team,
I am writing on behalf of Beijing Huorong Network Technology Co., Ltd. We have recently received user reports indicating that your product has flagged the sysdiag.sys file from our Huorong Security Software as a vulnerable driver, triggering alerts and blocking its loading. This has resulted in failure to launch our software, severely impacting user experience and disrupting normal operations.
After conducting comprehensive internal testing and verification, we have confirmed that sysdiag.sys does not contain any vulnerabilities as identified. To resolve this issue promptly, we kindly request the following:
1.Detailed explanation of the rationale behind this detection/blocking.
2.Immediate review of our software to remove the false positive detection and restore normal functionality for our users.
Should you require additional technical details or collaboration from our side, please do not hesitate to contact us. We appreciate your urgent attention to this matter and look forward to your reply.
