During a full scan of the my computer avast detected Win32:Beagle-gen1 [Mail] in my inbox. When I ask it to repair the file it gives me the following error:
The file was not repaired. Cannot process \inbox.dbx file.
How can I determine the infected e-mail in the inbox and delete the e-mail manually?
I do not want to delete the file or move it into the chest (since I don’t want to lose my e-mail)
Thanks.
I guess you are using Outlook (express?) If so, delete everything in your inbox. That should solve it. If not you can remove inbox.dbx. This is a database file where your incomming mails are stored. You may need to repair Outlook after doing so.
Tip: If you need help, provide as much relevant details as possible. We can’t give accurate help if we have to guess/assume many things. Think of things like:
What os are you using?
What version of Avast?
What vps version?
Where/when does a error occure?
What is the exact error message?
What have you tried/done sofar to solve it?
etc etc.
Its a simple solution. Beagle is a worm and it doesn’t infect anything so it cannot be repaird,but only deleted.
Sorry for the cryptic post earlier.
OS: Win XP Home Edition
Avast: 4.1 Home edition, Build: June 2004 (4.1.418)
VPS: Compilation date: August 20, 2004, File version: 0434-2
Mail client: Outlook express 6
When does the error occur: When I scanned my hard drive, when I scanned inbox.dbx
Error message:
8/21/2004 6:02:55 PM COMPUTER/USER 3324 Sign of “Win32:Beagle-gen1 [Mail]” has been found in “C:<path>\Microsoft\Outlook Express\Inbox.dbx” file.
What I did:
Asked Avast to repair the file
Error:
The file was not repaired. Cannot process \inbox.dbx file.
Regarding your suggestion, thats the first thing I thought but I do not want to delete my mailbox because I have some important e-mails in them. So what I want to know is how can I use avast or any other program to determine which e-mail message is infected and how can I remove the particular e-mail message instead of deleting my entire inbox.
Oh, thanks for detailed computer details. Your inbox is stored in one DBX archive and avast doesnt know how to remove one file from this archive. I want to say, one your email contains beagle virus in inbox, it will not active itself, if you dont open it directly :). Maybe you could seek the problematic email in your inbox and remove (use “message with attachments” filter). Maybe in future, avast will handle dbx/mbx/… files.
Thanks for the advice. I did check all the mail with attachments but I did not see any suspicious e-mail so I don’t know what the problem could be. Could this be a false positive?
I scanned all attachments I received between the last scan which had not detected Beagle and the first scan which detected Beagle. Avast did not flag any of these attachments as infected with Beagle.
Not likely a false positive. Do you have another email account? If not create a free one at Yahoo. Forward all messages from your inbox to it. Empty your inbox. Then forward the mails from the other account one at a time to your original mailbox and see which one it is. Maybe not a very elegant solution, but it works.
Eddy
If you send it to yahoo one at a time wouldn’t it be caught by Avast! if outbound e-mail is being checked?
Probably not…
How is configurated your avast? I mean, the advanced tab of setting into the Standard Shield and the Internet Mail provider… Did you choose ‘Silent Mode’ and default answer ‘No’ or, on contrary, you did not change these settings?