The last week this PC has started playing up, It’s currently infected. The problems gradually have gotten worse especially today. The latest / worse problems include:
*Slower on start up
*Not shutting down (Had to hard reset/shutdown for the system to shut down)
*Some games not running (Like Battlefield 3, and then there be a BF3 process in the background using low memory which would not close with task manager)
*Origin crashing and then not closing in task manager (Even after a reinstall)
I have done some scans and got logs for you. There was some problems though. Malwarebytes kept crashing. aswMBR got stuck for over 30 minutes so I had to save the log and exit the program. Combofix could not restart the system automatically so I had to hard reset the system (Luckily Combo fixed still run as it should upon start up and I got the log) The reason I run combofix already was due to the programs getting much worse as time went on so I needed to get the badboy running to at least fix some of the problems.
After the Combofix scan, I had to restart the system (Due the problem that comes up with Combofix sometimes when you’re not able to run programs due to illegal registry etc) The system this time shut down straight away (Combofix seemed to have fixed something?) However I have not tried to shut down again to see if it’s still okay. On startup it was quicker than before but it’s still not perfect and how it was before the problems started to come up. Also now origin and battlefield 3 work normally again (Combofix at work again I guess!)
So in summary I’d like you to check the logs and help me clean out the system throughly if there are still issues with it.
However I cannot post the logs as it says I have exceeded the maximum allowed letters in each post (Even doing one log at a time in each post) how shall I get the logs to you?
Okay now I can attached files (Could not before) so I have attached the other logs in this and the other post below (Very sorry for all the posts but I could not attach file before)
It’s been 3 days now, I respect that time is limited and you guys are busy but in the meantime there have been people post problems and they get help on the same day they make their topic.
What did I do wrong exactly? I had no choice but to make the reply responses due to the problems I add showing you the logs, it was the only way I was able to post the logs (Due to the reasons already explained)
For all I know the virus’s could be getting worse and they getting my personal data and I don’t want to be the victim of identity theft etc so I’d really really appreciate your help, I am calling out for it. (The PC system still has problems shutting down again and is slower on start up etc)
Sorry it looks like your topic has been missed, you are right these guys (all volunteers) are pretty busy, if it doesn’t get seen early it drops down the chronological list of topics so might not be of the first page.
Do you have MalwareBytes AntiMalware (MBAM) installed if so have you run it and did it find anything, if so if you can copy and paste or attach the log to your next post.
A malware removal specialist has been informed of your topic.
[*]If malicious objects are found, they will show in the Scan results and offer three (3) options.
[*]Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
Thank you, and no problem about the delay. I fully understand and respect that time is limited and it’s easy to miss some topics. It’s a great job you guys do to help out in your free time (As a voluntary) and you deserve all the good karma / medals and everything else you can get for your kind work.
Anyway, I run the scan, and I got the option to skip etc and then pressed continue, but after that it went back to the start of the program and there is no option for cure etc so I just left it on skip and continued. However there is a report and I’ve attached that log. Please bare in mind also that this is a shared PC used by a few different house members to go online (I try my best to keep it clean but it’s hard)
notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
Thanks for the program run it and it went okay, but still a bit slow at start. But it’s caused a problem, the other PC that is connected to this to go online won’t go online anymore.
Managed to sort it by doing home network setup etc, it just reset the whole network setup so had to set it up again.
From the logs does this system seem clean from malware? and the latest scan’s only found error’s with windows files? If so I am considering doing a reinstall on this PC which is quite straight forward due to the partitions etc.