Hello! My laptop was just infected while I was attempting to buy some last minute items online for my upcoming deployment to the sandbox.
I have Avast, AVG, Malwarebytes, Ad-Aware, Microsoft Security Essentials. So far, none of them have done the trick. I have researched for hours online w/o any success.
I rebooted and powered up in safe networking mode and attempted to find the registry ID issues but was unsuccessful.
I am not a computer / IT whiz but was hoping there was at least one on this board that would be willing to help me.
first, installing multiple AV will make your computer slower, give mysterious windows errors, and false positive detections
so only install one antivirus… uninstall and then to remove any leftover files that may conflict run removal tools fore those you uninstalled and reboot
I believe I was able to successfully follow the instructions. I have attached: AdwCleaner, MBAM, OTL *after running the OTL scan, I did not get two notepads/logs to pop up (the extra notepad didn’t appear).
Thank you! I believe I have successfully removed all other virus protection/malware programs excluding:
Avast and any others that were necessary according to the instructions provided.
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
Oh - I almost forgot. To answer your question, I don’t feel like I have had any issues with Microsoft Updates. I just double checked and it stated “no important updates available.”
:OTL
[2012/09/22 08:29:57 | 000,466,944 | ---- | M] (Catalina Marketing Corporation) -- C:\Program Files (x86)\mozilla firefox\plugins\NPcol400.dll
O2:64bit: - BHO: (no name) - {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - No CLSID value found.
O2:64bit: - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No CLSID value found.
O2 - BHO: (no name) - {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - No CLSID value found.
O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No CLSID value found.
O4 - HKCU..\Run: [Hewlett-Packard_Company] C:\Users\Chris\AppData\Local\Microsoft\Hewlett-Packard_Company\gulxp.dll ()
:Files
C:\USERS\CHRIS\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\SAT85S91.DEFAULT\EXTENSIONS\NXQMMXKISB@NXQMMXKISB.ORG.XPI
C:\Users\Chris\AppData\Local\Microsoft\Hewlett-Packard_Company
:Commands
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
Open you avast! chest [see the attached pics] and right click on the free space in the chest and click add>>browse to C:\OTL_Moved>>select the gulxp.dll file>> click open>>Right click on the gulxp.dll file in the chest and click send to virus lab>>fill in the form shown and click submit>>Manually update the definations
and now you have helped avast! protecting its users ;D